Odd Office 2k4 Crash


macrumors member
Original poster
Nov 25, 2004
Hey guys,

I'm having this odd problem with ALL Office 2004 programs. Whenever I right click or control click anywhere within any Office program, the program crashes. Office is the only program that seems to do this and I've already trashed the preference folders like Microsoft said to do. I've gone as far as to uninstall and reinstall Office and still nothing.

Here is part of the error report.

Command: Microsoft Word
Path: /Applications/Microsoft Office 2004/Microsoft Word
Parent: WindowServer [58]
Rosetta: Yes

Version: 11.2.3 (11.2.3 (060202), © 2004 Microsoft Corporation. All rights reserved.)

PID: 348
Thread: 0

Exception: EXC_BAD_ACCESS (0x0001)
Codes: KERN_PROTECTION_FAILURE (0x0002) at 0x00000014

Any ideas on what could be causing this?


macrumors 68020
Sep 24, 2002
When you unistalled Office did you use the uninstaller in the Microsoft Office 2004 / Additional Tools folder, or did you just drag it to the trash?

If the uninstaller doesn't work, I think you may have a corrupt font somewhere. Did you recently install any new fonts?


macrumors 68000
Jul 20, 2006
dont know whats causing this, but you can try this.. in this order
uninstall office using the provided uninstall app in the office folder
move the office folder inside of Documents to another place, or rename it
find any other office stuff, delete/rename it
install office again
install ALL updates
... it should work fine... i know this sounds a lot, but yesterday i had to install office 3 times to get ride of another issue.. seeing you use intel mac, it shouldn't take too long