Oddest Air destruction story yet.....

Discussion in 'MacBook Air' started by TheRealDamager, Jan 19, 2012.

  1. TheRealDamager macrumors 65816

    Joined:
    Jan 5, 2011
    #1
    I've owned two Airs - a 2010 C2D (that my wife currently uses) and a 2011 i5. Both great machines.

    I had an experience that I HAVE to share.

    I was walking down the stairs in my home with the the 2011 Air in my hand. I had just shut the lid, and slipped on the top stair. I went bouncing down the stairs (from the second floor to the first), and my Air flew out of my hands and down the staircase. As luck would have it, the Air ended up below me (and on the corner of the stair) as my ass and full body weight crashed down on the way down the staircase. Screen - shattered. Touchpad - shattered. Air - bent visibly (about 15%). Dead. I couldn't believe it.

    I made an appt at my local Apple Store for the following AM. I went in and explained honestly what happened. I told them I would need to buy another Air, and would appreciate their help in saving the data (if the SSD was OK). The Genius went in the back for about 10 mins and then came back out.

    He said that they were sorry for the issue, could see (from my purchase records) that I was a customer who had bought many Apple products, and that Apple would like to take care of this accident for me. WITH A FREE REPLACEMENT. I was stunned beyond belief.

    45 mins later, I had a new Air (which I'm typing on now) and all my data back. This experience just solidifies my amazing customer experience with Apple.

    Just wanted to share...
     
  2. lolwut89 macrumors member

    Joined:
    Jan 13, 2012
    #2
    Nice. Apple takes care of their own. My experience with Samsung support was less than stellar, however...
     
  3. imswimmin macrumors regular

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    Apr 6, 2011
    #3
    Haha awesome story! I love the irony: your story and your username! :p
     
  4. TheJing macrumors 6502a

    TheJing

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    Somewhere in Europe
    #4
    That is almost too good to be true. You're lucky!
     
  5. TheRealDamager thread starter macrumors 65816

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    Jan 5, 2011
    #5
    Oh it's true - I would think it was too good to be true if it hadn't happened to me. Still shocked.
     
  6. jmoore5196 macrumors 6502a

    jmoore5196

    Joined:
    May 19, 2009
    Location:
    Midwest US
    #6
    Your post reaffirms my faith in Apple ... and makes me resolve never to carry my MBA up or down the stairs unless it's in a substantial bag!
     
  7. Mike Oxard macrumors 6502a

    Mike Oxard

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    Oct 22, 2009
    #7
    Out of interest, did they manage to save your data?
     
  8. caligomez macrumors regular

    caligomez

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    San Juan, PR
  9. Dweez macrumors 65816

    Dweez

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    Down by the river
  10. miniConvert macrumors 68040

    miniConvert

    Joined:
    Mar 4, 2006
    Location:
    Kent, UK - the 'Garden of England'.
    #10
    Clearly no one could ever expect Apple to do this for them (in fact, by raising other peoples expectations such acts of generosity may even cause others to have negative experiences where they otherwise would have been happy if their expectations were lower).

    Very happy for you, though!
     
  11. simsaladimbamba

    Joined:
    Nov 28, 2010
    Location:
    located
    #11
    Yep.
     
  12. KPOM macrumors G5

    Joined:
    Oct 23, 2010
    #12
    That's a lot more dramatic than my dozing-off-with-a-glass-of-wine-in-my-hand-and-spilling-it-all-over-my-2010-Air story. It had the same result, though.

    Good luck with the new 2011. My advice would be to purchase a personal articles rider to your homeowner's or renter's insurance. After my incident with my 2010, I purchased one for my 2011. It's $33/year to cover replacement in the event of theft or accidental damage (with a $250 deductible).
     
  13. Mike Oxard macrumors 6502a

    Mike Oxard

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    Oct 22, 2009
    #13
    Doh! :eek:
     
  14. simsaladimbamba

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    located
    #14
    That's we are here for, showing each other's mistakes and embarrass them. ;)
     
  15. LordVic macrumors 601

    Joined:
    Sep 7, 2011
    Location:
    Ontario
    #15
    I like how the health of your laptop and data is secondary to your own physical well being

    Glad you weren't seriously injured in the fall. Seen a few nasty spills that ended up with trips to the hospital
     
  16. FuNGi macrumors 65816

    FuNGi

    Joined:
    Feb 26, 2010
    Location:
    California
    #16
    Did they let you keep the broken Air too? Just curious of pics. This reminds me of the post awhile back where someone had their macbook confiscated by Israeli security and got it returned with bullet holes.
     
  17. ttate90303 macrumors regular

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    Nov 22, 2008
    #17
    Glad to hear you received such great customer service. That's really what counts and keeps customer coming back. And I'm sure those stairs will be addressed much differently with the new replacement MacBook Air. :)
     
  18. TheRealDamager thread starter macrumors 65816

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    Jan 5, 2011
    #18
    I can't believe I didn't take a picture. It was SO busted that I had to squeeze all the pieces together as I walked into the store. Every Apple employee I walked by looked at what was in my hands and got shocked looks on their faces.

    Unfortunately, they kept it. The store Manager who helped me said something like "I can't wait to see the looks on their faces when they get this unit back". :)

    ----------

    Agreed - I didn't even expect it - it's part of the reason I was so shocked.

    ----------

    No tumble down the stairs is going to hurt me! Plus, the Air broke my fall.
     
  19. doktordoris macrumors 6502a

    doktordoris

    Joined:
    Mar 14, 2009
    #19
    In before someone makes a post like "what you did is worse than theft. by taking advantage of apple's kindness you make things more expensive for the rest of us".

    And what a great state of affairs for you, I too have experienced apple's amazing customer service, and as such will always buy apple stuff if I can. Giving away the odd notebook is worth it to create a life-long apple customer.
     
  20. malman89 macrumors 68000

    Joined:
    May 29, 2011
    Location:
    Michigan
    #20
    Cool story.

    I've only had issues with my MacBook that Apple should fix due to it being their fault (2x cracked top cases, swollen battery, and "T" adapter wire strain split) all for free, but good to know they help out the crazy unfortunate ones from time to time.
     
  21. johnhurley macrumors 6502a

    johnhurley

    Joined:
    Aug 29, 2011
    #21
    I can certainly believe it was dead.

    Nice to hear that you were covered by apple.

    I just don't believe in walking around with any laptop in my hand ... ever. They belong in some kind of case while being moved from any location to any other location.

    Good story!
     
  22. YosemiteSam81 macrumors member

    YosemiteSam81

    Joined:
    Jan 7, 2012
    Location:
    Great Lakes
    #22
    I was waking down the stairs with my Air last week and had a vision, similar to those in the Final Destination films, of me tripping and the Air flying out.

    After reading this I am now only transporting it in its sleeve. I am ultra careful but now going to be even more so!
     
  23. Akack macrumors 6502a

    Joined:
    Mar 5, 2011
    Location:
    USA
    #23
    I would hold off on buying any refurb 11 i5 MBA for the next several months :eek:

    On a serious note, glad Apple took care of you.
     
  24. AQUADock macrumors 65816

    AQUADock

    Joined:
    Mar 20, 2011
    #24
    Wow, that almost happened to me the other day to my PowerBook but it fell on me so it luckily only got a small dent on the side. Now I've learnt to always carry things around with a sleeve on (especially on the stairs).
     
  25. chrono1081 macrumors 604

    chrono1081

    Joined:
    Jan 26, 2008
    Location:
    Isla Nublar
    #25
    I too have had amazing experiences with Apple support. Its why I really don't give credibility to the "APPLE SCREWED ME AND WONT REPLACE MY STUFF" style threads.

    Glad to hear that your air was replaced :)
     

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