OEM USB 3.0 Hub recognize as USB 2.0

Discussion in 'MacBook Pro' started by chevalier433, Aug 27, 2015.

  1. chevalier433 macrumors 6502a

    chevalier433

    Joined:
    Mar 30, 2011
    #1
    Hello to all.I recently purchased a OEM USB 3.0 hub with os x 10.X support but in 10.10.5 recognize as USB 2.0,that proved with blackmagic disk speed test.Does anyone has any solution in this?
     
  2. simon lefisch macrumors 6502a

    simon lefisch

    Joined:
    Sep 29, 2014
    #2
    What model MBP do you have? If it does not have USB 3.0 ports then it will only run at 2.0 speeds.
     
  3. chevalier433 thread starter macrumors 6502a

    chevalier433

    Joined:
    Mar 30, 2011
    #3
    I have the 2013 late retina model.
     
  4. simon lefisch macrumors 6502a

    simon lefisch

    Joined:
    Sep 29, 2014
    #4
    I don't recall the specs and can't really check atm. I'd say look up the specs for your model and see if it has USB 3.0 ports on it. If it doesn't, then it will only have 2.0 ports and your hub will only run at 2.0 speeds.
     
  5. DeltaMac macrumors 604

    DeltaMac

    Joined:
    Jul 30, 2003
    Location:
    Delaware
    #5
    The connection cables (from MBPro to hub, and from hub to external drive) all have to support USB 3.0
    The external enclosure has to support USB 3.0, too
    If some part of all that is USB 2.0, or just not working properly, then you don't get USB 3.0 speeds.

    What does your System Information/System Report/USB tab show you about the devices that are connected to the USB bus? Does that show that your external drive is connected through a USB 3.0 Bus connection?
     
  6. chevalier433, Aug 27, 2015
    Last edited: Jan 15, 2017

    chevalier433 thread starter macrumors 6502a

    chevalier433

    Joined:
    Mar 30, 2011
    #6
    How many times are you going to post this?.Jesus Christ.
     
  7. simon lefisch macrumors 6502a

    simon lefisch

    Joined:
    Sep 29, 2014
    #7
    Really? With an attitude like that, no one is going to help bud.
     
  8. chevalier433 thread starter macrumors 6502a

    chevalier433

    Joined:
    Mar 30, 2011
    #8
    The hub is usb 3.0 for sure has the blue light.It connects directly to MacBooks port,no cables.OS X recognise it as USB 2.0.Maybe if i change the product id..

    Hub:



    Product ID: 0x0024

    Vendor ID: 0x8087 (Intel Corporation)

    Version: 0.00

    Speed: Up to 480 Mb/sec

    Location ID: 0x1d100000 / 2

    Current Available (mA): 500

    Current Required (mA): 0

    Built-In: Yes



    USB 2.0 Hub:



    Product ID: 0x0101

    Vendor ID: 0x1a40 (TERMINUS TECHNOLOGY INC.)

    Version: 1.11

    Speed: Up to 480 Mb/sec

    Location ID: 0x1d110000 / 6

    Current Available (mA): 500

    Current Required (mA): 100



    My Book 1230:



    Product ID: 0x1230

    Vendor ID: 0x1058 (Western Digital Technologies, Inc.)

    Version: 10.65

    Serial Number: 574343344D4B504B39303836

    Speed: Up to 480 Mb/sec

    Manufacturer: Western Digital

    Location ID: 0x1d114000 / 11

    Current Available (mA): 500

    Current Required (mA): 26

    Capacity: 2 TB (2,000,365,289,472 bytes)

    Removable Media: Yes

    Detachable Drive: Yes

    BSD Name: disk3

    Partition Map Type: GPT (GUID Partition Table)

    S.M.A.R.T. status: Not Supported

    Volumes:

    EFI:

    Capacity: 209.7 MB (209,715,200 bytes)

    BSD Name: disk3s1

    Content: EFI

    Volume UUID: 0E239BC6-F960-3107-89CF-1C97F78BB46B

    Scratch:

    Capacity: 2 TB (2,000,021,315,584 bytes)

    Available: 1.67 TB (1,672,816,779,264 bytes)

    Writable: Yes

    File System: HFS+

    BSD Name: disk3s2

    Mount Point: /Volumes/Scratch

    Content: Apple_HFS

    Volume UUID: 6DC3178F-9FDD-3A9E-A98E-54002EAE7BFE



    AS2115:



    Product ID: 0x1153

    Vendor ID: 0x174c (ASMedia Technology Inc.)

    Version: 0.01

    Serial Number: 00000000000000000000

    Speed: Up to 480 Mb/sec

    Manufacturer: ASMedia

    Location ID: 0x1d112000 / 10

    Current Available (mA): 500

    Current Required (mA): 0

    Capacity: 2 TB (2,000,398,934,016 bytes)

    Removable Media: Yes

    Detachable Drive: Yes

    BSD Name: disk2

    Partition Map Type: GPT (GUID Partition Table)

    S.M.A.R.T. status: Not Supported

    Volumes:

    EFI:

    Capacity: 209.7 MB (209,715,200 bytes)

    BSD Name: disk2s1

    Content: EFI

    Volume UUID: 0E239BC6-F960-3107-89CF-1C97F78BB46B

    Media:

    Capacity: 2 TB (2,000,054,960,128 bytes)

    Available: 24 GB (23,996,641,280 bytes)

    Writable: Yes

    File System: HFS+

    BSD Name: disk2s2

    Mount Point: /Volumes/Media

    Content: Apple_HFS

    Volume UUID: 06904BCB-F748-3DDC-B328-1B9E1E913214



    Hub:



    Product ID: 0x2512

    Vendor ID: 0x0424 (SMSC)

    Version: b.b3

    Speed: Up to 480 Mb/sec

    Location ID: 0x1d180000 / 3

    Current Available (mA): 500

    Current Required (mA): 2

    Built-In: Yes



    BRCM20702 Hub:



    Product ID: 0x4500

    Vendor ID: 0x0a5c (Broadcom Corp.)

    Version: 1.00

    Speed: Up to 12 Mb/sec

    Manufacturer: Apple Inc.

    Location ID: 0x1d181000 / 5

    Current Available (mA): 500

    Current Required (mA): 94

    Built-In: Yes



    Bluetooth USB Host Controller:



    Product ID: 0x8286

    Vendor ID: 0x05ac (Apple Inc.)

    Version: 1.51

    Speed: Up to 12 Mb/sec

    Manufacturer: Apple Inc.

    Location ID: 0x1d181300 / 9

    Current Available (mA): 500

    Current Required (mA): 0

    Built-In: Yes



    Apple Internal Keyboard / Trackpad:



    Product ID: 0x0263

    Vendor ID: 0x05ac (Apple Inc.)

    Version: 2.22

    Speed: Up to 12 Mb/sec

    Manufacturer: Apple Inc.

    Location ID: 0x1d182000 / 4

    Current Available (mA): 500

    Current Required (mA): 40

    Built-In: Yes
     
  9. saturnotaku macrumors 68000

    Joined:
    Mar 4, 2013
    #9
    All Macs from 2012 onward use USB 3.0.

    Is your USB hub bus powered, or does it have an AC adapter? A lack of power could explain the drop in speed. External hard drives should be connected to hubs with an adapter.
     
  10. DeltaMac macrumors 604

    DeltaMac

    Joined:
    Jul 30, 2003
    Location:
    Delaware
    #10
    It really will help if you can give some of the specs of the devices that you have connected, particularly manufacturer name and model numbers.
    You may simply not have a USB 3.0 device - or your USB cables don't support the USB 3.0 speeds - not all do...
    (Try different USB cables!)

    I don't know what a blue light means (unless you are talking about K-Mart :D )
    but, none of the devices that you show in your list are operating at USB 3.0 speeds.
    A better list to show is the one at the top of that screen (USB device tree)
    If nothing is listed under "USB 3.0 Bus", then you don't have any devices that are operating at USB 3.0 speeds.
    I suspect that your W-D external (My Disk) is USB 3.0, so plug that one device directly into your Mac USB port, then refresh the System Information screen (press Command-R) which refreshes the list of devices. You will see your W-D drive appear in a different position on the device tree. You should (if it is a USB 3.0 device) see it under USB 3.0 bus now.
    If not, it's just not a USB 3.0 device - simple as that...

    The powered or not-powered USB hub is quite important here. Is your hub self-powered? It will have its own power supply.
    Bus powered means there are NO other connections except USB cables.
     
  11. chevalier433 thread starter macrumors 6502a

    chevalier433

    Joined:
    Mar 30, 2011
    #11
    Its hub powered.In my PC it works as intended if that make things clear.If someone could tell me the correct Product ID to edit the plist.
     
  12. chevalier433, Aug 27, 2015
    Last edited: Aug 27, 2015

    chevalier433 thread starter macrumors 6502a

    chevalier433

    Joined:
    Mar 30, 2011
    #12
    Blue light means
    The device is generic.Blue light led used by the manufacturers to identify USB 3.0 ports.Both my disks are USB 3.0.The device has no cables,it attached directly to USB 3.0 port.For the record in my pc i working as intended.I have post the list in previous post.
     
  13. DeltaMac macrumors 604

    DeltaMac

    Joined:
    Jul 30, 2003
    Location:
    Delaware
    #13
    I suppose that you mean that it is "Bus-powered" (no other cables except USB)
    Self-powered will also have a power cable, which usually has an external power supply.

    Editing the "product ID" - even if that were possible - won't force your OS X system to use USB 3.0

    It's likely that your external hub works properly with your Windows PC, because THAT computer has more power available through the USB ports.
    Plug one of your external drives directly into your Mac USB port. I bet it will then report a USB 3.0 device.

    If so, then your hub is probably the "weak" link - not enough power available through the bus to give full USB 3.0 speeds, so it just reverts to USB 2.0
    Some bus-powered USB hubs have an optional connection for an external power supply. That should help your issue.
    Or, get a hub that comes with its own supply. That will at least give you the option to run with or without the power supply.
     
  14. saturnotaku macrumors 68000

    Joined:
    Mar 4, 2013
    #14
    This is almost certainly a power issue. A desktop PC can provide enough current to run a bus-powered hub with two hard drives attached. The MacBook Pro would not. Get a hub with an AC adapter or try to find one that will work with the one you already use.
     
  15. BoneDaddy Suspended

    BoneDaddy

    Joined:
    Jan 8, 2015
    Location:
    Texas
    #15
    I bought a USB3 powered hub, and it is also getting read as a 2.0, on a mid 2014 macbook pro retina. Strange...
     
  16. chevalier433 thread starter macrumors 6502a

    chevalier433

    Joined:
    Mar 30, 2011
    #16
    Does it have a ac power adapter?
     
  17. BoneDaddy Suspended

    BoneDaddy

    Joined:
    Jan 8, 2015
    Location:
    Texas
    #17
    Why yes, yes it does.
     
  18. Niarlatop macrumors member

    Joined:
    May 13, 2015
    #18
    Try pushing the connector all the way in the USB port.
    I recall having such a problem on my 2012 MBA, if I plugged a USB 3.0 drive not far enough it would be limited to USB 2.0 speed.
    Just a thought.
     

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