Do I have any recourse here? We just moved into a new house across town and we have Qwest for all of our internet, phone and TV services. In our old house, we paid for and quite enjoyed the 7 meg download connection. I checked every couple weeks during the summer including two weeks before we moved and their website said 7 megs was still the highest we could go even with the state of the art wiring this new home supposedly has. I get here this afternoon after finally able to rest and hook up the modem/router and it's THREE megs down instead of 7! I was pretty pissed as I didn't see any refund on my account for the lesser service. I called and was told this was the max. About 10pm tonight, I checked again and it's 1.5! Their website confirms this as being the max. Still no credit to the account. What is going on? Charter can offer me 20 meg down in this new house where it would only offer 5-7 in our old house, just like Qwest. Any advice on what I should do?