Office 2011 forgets activation

[maflynn]

I have the family pack of office 2011 and it seemingly forgets the activation. That is I have I have to re-enter the product key and re-activate before using excel or word.

I googled and it is affecting others but no solution was offered. Any suggestions on resolving the problem?

Once I re-activate I'm off like a heard of turtles so it's not a show stopper but a pain to dig out the product key from amazon and re-enter it

 

[jjk454ss]

I have the family pack of office 2011 and it seemingly forgets the activation. That is I have I have to re-enter the product key and re-activate before using excel or word.

I googled and it is affecting others but no solution was offered. Any suggestions on resolving the problem?

Once I deactivate I'm off like a heard of turtles so it's not a show stopper but a pain to dig out the product key from amazon and re-enter it

I get this in Lion, but not Snow Leopard. I thought it was a Lion issue. What do you mean by "deactivate"? I ended up having to call MS to reactivate since the online option wouldn't let me anymore.

 

[maflynn]

I never deactivate it, the activation works because its on the same computer, OS and hard drive. It works without any issues but its a pain to go through

 

[jjk454ss]

I never deactivate it, the activation works because its on the same computer, OS and hard drive. It works without any issues but its a pain to go through

OK, gotcha, I guess this part threw me off:

Once I deactivate

 

[maflynn]

OK, gotcha, I guess this part threw me off:

Ugh, that was a brain fart. I'll update my post to reflect once I re-activate it.

 

[dianeoforegon]

For more specialized help with this issue, I suggest that you contact the Office Installation and Activation Support team:

Office Installation and Activation Support
(800) 936-5700

 

[GJKR]

Office:mac - 2011

I've activated my AMAZON purchased product, OFFICE:MAC - 2011, when I was in South Africa, 2 weeks ago. However upon arrival in Baghdad & when I tried to open WORD, it seems that the product has been deactivated. When trying to re activate with the product key, I get the message that the program cannot connect with the server. I did send mail to the SUPPORT FORUM, just to be redirected to a discussion forum. I tried to do the "call center thing", just to be told they cannot assist? Please advice, I cannot use a product that I've paid for & it is VERY FRUSTRATING!