Office 2011 Keeps Asking For The License Key

Discussion in 'Mac Apps and Mac App Store' started by AGamble, Oct 19, 2013.

  1. AGamble macrumors regular

    Jun 21, 2013

    My new 2013 iMac was delivered two weeks ago and it's a real beauty.

    I managed to get a great deal on Office 2011 home and business edition through work, problem is it keeps asking for the license key.

    I've tried reinstalling from DVD and digital copy to no avail. I've also deleted the file but the problem reoccurs after a few (anything between 5-10) reboots.

    The key is correct and works, for some reason though after few reboots the key gets forgotten and has to be re-entered, it's a real pain.

    Anyone come across this before?

  2. palmharbor macrumors 6502

    Jul 31, 2007

    Had same exact problem....called Microsoft Tech support, actually got
    through in a reasonable amount of time and he walked me through
    the solution to the issue. I suggest you call, the warranty is still valid!!!:)
  3. AGamble thread starter macrumors regular

    Jun 21, 2013
    Cool, how simple was the resolution?

    Can you remember what you did?
  4. dianeoforegon macrumors 6502a


    Apr 26, 2011
    Running Repair Permissions might help, but if you want to check individual permissions on the files that keep the licensing data see this article to identify the files.

    Office for Mac 2011: Remove Office

    Main Library:
    LaunchDaemons folder.*
    PrivilegedHelperTools folder.*
    Preferences folder.*

    ~/Library/Application Support/Microsoft/Office/Preferences/Office 2011/Office Registration Cache

Share This Page