Office 2016 on Mojave won't validate license

Discussion in 'macOS Mojave (10.14)' started by easy4lif, Sep 25, 2018.

  1. easy4lif macrumors regular

    easy4lif

    Joined:
    Mar 31, 2005
    Location:
    Southbay CA
    #1
    Basically...

    did a clean install of Mojave
    installed all my software, files, etc from a fresh backup
    opened office and it asked me to activate my license
    tried to activate several times no success. ((i have a valid license home version)

    Microsoft tech support tried and failed. they even ratcheted it up to level 2 tach.

    this is the error i get

    Key already used
    The key associated with this account and product has been activated on another machine, or reactivated on this machine too many times, please choose another if available.
    Installation ID:

    Im using the same iMac i Activated it on

    and NO I haven't shared my code with anyone
     
  2. chrfr macrumors 604

    Joined:
    Jul 11, 2009
    #2
    Did you install a new version of Office from a fresh download? If you did, and installed version 16.17, that will not work with your existing key. You'd need to install version 16.16.x. (Version 16.17 is Office 2019 and needs a new activation code.)
     
  3. CTHarrryH macrumors 68000

    Joined:
    Jul 4, 2012
    #3
    Not on this release but when moving from old mac book to new one (got rid of old one so not running on 2) I had to do a Microsoft office license 2016 removal and then redid the license and it worked. Found the removal tool on the Microsoft support site. Sounds as if your problem is similar - MS thinks license is connected to one system and you are trying to add again. Try searching MS support for license removal tool
     
  4. easy4lif thread starter macrumors regular

    easy4lif

    Joined:
    Mar 31, 2005
    Location:
    Southbay CA
    #4
    running 16.16.2 version so its def not office 19

    also i found that tool as well and tried several times. no luck

    I decided to wipe Microsoft off my computer completely, used app cleaner to find most files and then dug around and got rid of the rest. I'm gonna try later to reinstall again and hope it goes well
    --- Post Merged, Sep 26, 2018 ---
    Im thinking more and more it might be on Microsoft side then mine the issue
     
  5. 3lite macrumors 6502a

    3lite

    Joined:
    Nov 7, 2011
    #5
    Could you elaborate on this? Did you install from the original 'dmg.' file or did you simply copy/paste from one application folder to another?

    I personally copy/pasted with my clean install and have had no issues. The only license key MS is asking me for is the Office 365 which I've never had in the first place.
     
  6. easy4lif thread starter macrumors regular

    easy4lif

    Joined:
    Mar 31, 2005
    Location:
    Southbay CA
    #6

    i installed all my files from a time machine backup. that backup was done on an external hard drive the morning Mojave was released.

    is yours the standard office or the home and student edition

    mines home and student.
     
  7. easy4lif thread starter macrumors regular

    easy4lif

    Joined:
    Mar 31, 2005
    Location:
    Southbay CA
    #7
    update:

    Fixed it!

    Restated office and still came with the same issue. Decided to find out where office installed the license on the mac

    Library/Prefences/com.microsoft.office.licensingV2

    looked and there was no such file. So, I went in to my time capsule backup and sure enough there was the file saved. Restored it, and word is officially working again!
     
  8. chscag macrumors 68030

    chscag

    Joined:
    Feb 17, 2008
    Location:
    Fort Worth, Texas
    #8
    Glad to hear you resolved it. But it's hard to believe that Microsoft Tech Support couldn't figure that out for you. :rolleyes:
     
  9. Partron22 macrumors 68020

    Partron22

    Joined:
    Apr 13, 2011
    Location:
    Yes
    #9
    This is why I still run Time Machine, even though it crashes on me a lot.
     

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8 September 25, 2018