iPhone Office 365 exchange account does not work

Discussion in 'iOS 12' started by kal800, Nov 9, 2018.

  1. kal800 macrumors newbie

    Joined:
    Apr 12, 2014
    #1
    Hi,

    Just initialized my new iPhone XS MAX. Everything went fine, but I cannot setup my company email account, which works flawlessly on my iPad Air 2 and iPhone 7 Plus on the same iOS version. Tried to delete account, add it again using automatic and manual mode. Credentials are OK, I got ticks at each setting line, email headers are being downloaded initially but then it all stops. New e-mails are not pushed and I am not able to read any fetched e-mail - clicking on header shows only spinning wheel and no content at all. Status bar shows "Checking email" and nothing more. At the same time I configured Outlook to work with the same account on the same device and it works just fine. Any ideas? Anybody encountered the same problem?
     
  2. twintin macrumors 6502

    Joined:
    Aug 10, 2012
    Location:
    Sweden
    #2
    My workplace also utses office 365 accounts, but I have not encountered an issues with Mail on iOS 12 on my iPad so far. What server address do you use ?
     
  3. gwang73 macrumors 6502a

    gwang73

    Joined:
    Jun 14, 2009
    Location:
    San Francisco Area
    #3
    Is your work using Office 365 or an older version of Exchange? My work is on Office 365 and is working fine with my phone. I can't remember on older Exchange, but on Office 365 you can log into the web version and manage your devices in settings --> Mail --> Mobile Devices. Maybe you hit the device limit so by removing some old devices, it will start working again.
     
  4. kal800 thread starter macrumors newbie

    Joined:
    Apr 12, 2014
    #4
    Thanks for your feedback. Problem solved - the reason was rather awkward. I had my old iPhone 7 and I initialized new iPhone XS Max restoring backup from iCloud, therefore the new iPhone had the same name as the old one. After I removed old iPhone from iCloud devices Exchange mail started to work. That's strange, because another e-mail account at gmail worked fine at the same time. Maybe it is somehow related to push mode.
     
  5. CTHarrryH macrumors 68000

    Joined:
    Jul 4, 2012
    #5
    Various vendors have different device rules. This may be MS rule so someone can't duplicate account on another device and thus steal email. Glad it is solved anyway
     

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