Office on a mid-2010 MacBook Pro

Discussion in 'Mac Apps and Mac App Store' started by mauricev, Feb 13, 2019 at 9:28 AM.

  1. mauricev macrumors newbie

    Joined:
    Oct 10, 2002
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    #1
    I'm starting fresh with a mid-2010 MacBook Pro and no matter what, I can't seem to get PowerPoint to launch. Neither the version of the OS nor the version of Office seems to matter. The problem seems to relate to the graphics. The hangup occurs after the command
    CGLChoosePixelFormat

    gets executed.

    I have tried both before and after applying the MBPMid2010-GPU-Fix, but that doesn't make a difference. Any ideas what might be going on?
     
  2. mauricev thread starter macrumors newbie

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    Oct 10, 2002
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    #3
    Yes.
     
  3. Audit13 macrumors 68040

    Audit13

    Joined:
    Apr 19, 2017
    Location:
    Toronto, Ontario, Canada
    #4
    Just wanted to make sure the MacBook was a 15" because the graphics fix isn't required for a 13".

    It's strange that office doesn't load. I had the same MacBook with office 2011 and it worked with the software graphics fix and after I had the capacitor replaced.
     
  4. mauricev thread starter macrumors newbie

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    #5
    Word doesn't load under 10.9.5. It does load under 10.12.6 and 10.13.4, but PowerPoint doesn't load on any of these.

    However, the strangeness doesn't end there.

    I can't upgrade to 10.13.6 because I get a black screen on reboot, and that's after the GPU fix has been applied, too.

    The web page https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html won't load in either Safari or Firefox under 10.12.6 or 10.13.4. It just hangs. It does load under 10.9.5.

    Chrome simply hangs at the startup window under 10.12.6 or 10.13.4.
     
  5. Audit13 macrumors 68040

    Audit13

    Joined:
    Apr 19, 2017
    Location:
    Toronto, Ontario, Canada
    #6
    I believe Chrome uses the the discrete gpu.

    Sounds like a capacitor replacement may be required to fix these issues.
     
  6. mauricev thread starter macrumors newbie

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    #7
    I'm a little skeptical the problems are related to the GPU. Everything online mentions kernel panics and black screens, but nothing about apps or specific web pages hanging.
     
  7. Audit13 macrumors 68040

    Audit13

    Joined:
    Apr 19, 2017
    Location:
    Toronto, Ontario, Canada
    #8
    Not sure what else to suggest since it happens across operating systems and different apps.

    Replacing the capacitor may be worth it if it's not too expensive. I had mine done locally for a really cheap price.
     
  8. ratsg macrumors 6502

    Joined:
    Dec 6, 2010
    #9
    I would have 10.6 running on any 2010 device I owned.

    OMG, its great to have scroll bars/scroll arrows !
     
  9. mauricev thread starter macrumors newbie

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    Oct 10, 2002
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    #10
    It turns out that the problem was due to the AppleIntelHDGraphics kext, which is part of the OS. Somehow, this kext is not absolutely needed, but it's used when it's around for all the things I described above that were getting hung up. I removed it and the computer is working fine.
     

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