Officejet Plus 6500A E710n won't print correctly

Discussion in 'Mac Accessories' started by AppleDApp, Jun 8, 2016.

  1. AppleDApp macrumors 68020

    AppleDApp

    Joined:
    Jun 21, 2011
    #1
    My printer an HP Officejet Plus 6500A E710n has stopped printing correctly. I have reset the printer changed the cartridge clean and aligned the printer head and rebooted. I can print in color but all the colours are off. I cannot print any black and white text.

    Any recommendations as for the next troubleshooting step? I know HP printers have a secret menu I havent looked into that.
     
  2. satcomer macrumors 603

    satcomer

    Joined:
    Feb 19, 2008
    Location:
    The Finger Lakes Region
    #2
    Check all the print setup because some program or someone screwed with you.
     
  3. AppleDApp thread starter macrumors 68020

    AppleDApp

    Joined:
    Jun 21, 2011
  4. satcomer macrumors 603

    satcomer

    Joined:
    Feb 19, 2008
    Location:
    The Finger Lakes Region
    #4
    What do mean by that statement? A installed program screwed with the printer setup or someone in your office deleted a printer driver on your Mac (unless multiple Macs show this in your office).
     

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