local shop is the official apple repair centre and have posters up about replacing batteries. went in there as my battery is playing up like everyones. not surprised when the guy said they had to order a battery as I live on a small island in the middle of the Atlantic. however the guy insisted that they would only process it if I left my phone with him and then he would then order the battery. I said I need my phone, why can't he order the battery and when its ready bring my phone in? told me its policy. is this normal? is it worth me complaining to apple?