Offline Playback songs removed

Discussion in 'Apple Music, Apple Pay, iCloud, Apple Services' started by Soundburst, Jan 2, 2016.

  1. Soundburst macrumors 6502a

    Joined:
    Oct 4, 2006
    #1
    This happens every week or two.

    I never stream music. I always add it to my Music library then immediately make available for playback offline.

    However I'll go out into town. Get out my iPhone and headphones and go to play a song and I'll get the error message that says I cannot play the track as I'm not connected (I deny Apple Music data use).

    It appears to delete my music from the device for no reason. I download all the tracks via wifi. But then randomly when I'm out they're not available.

    Does any one have a solution?
     
  2. oneshotpro Suspended

    Joined:
    Aug 13, 2014
    #2
    I believe you need to have a connection to listen to even offline songs, I don't think it will use your data though.
     
  3. Tech198, Jan 5, 2016
    Last edited: Jan 5, 2016

    Tech198 macrumors G4

    Joined:
    Mar 21, 2011
    Location:
    Australia, Perth
    #3
    not always... u must have connection for proof as an active Apple music subscription initially. but as long as u have icloud library enabled, your offline music will still play, with or without internet connection.

    If u wanna try.. sign in to itunes and enable iCloud library, to see any offline music in your playlist..

    Start playing, then disconnect from the internet...

    Songs will play without a connection :) I think Apple needs to verify every 30 days or so... Never needed to do this, because while i have offline content. i'm never away for that long.
     
  4. Soundburst thread starter macrumors 6502a

    Joined:
    Oct 4, 2006
    #4
    It was kind of bizarre because I connect to Wifi every day. So you'd think it would verify constantly when Wi Fi is available.

    It did it again today - went to play a song in the car - that i'd listened to in the house. . .and it was 'not available offline'.

    I have Mobile Data allowed for MUSIC. . .but have the 'downloads and streaming' slid to off and iCloud music library is enabled. So it's just awfully confusing as to why it keeps doing this. :(
     
  5. Soundburst thread starter macrumors 6502a

    Joined:
    Oct 4, 2006
    #5
    Why do apple not know what offline playback means. This morning even with the little offline playback icon... My album was unplayable. So I allowed mobile data and then they STREAMED because when I then turned off mobile data they disappeared again. This is a service killer. image.png
     
  6. whsbuss macrumors 68040

    whsbuss

    Joined:
    May 4, 2010
    Location:
    SE Penna.
    #6
    Today, preparing for a trip tomorrow, I downloaded 2 of my favorite playlists. I went into airplane mode and all the songs played just fine. I'm not sure why its not working for you.

    Looking at that image I don't see the download icon by each song/track so that's why they don't play.
     
  7. Soundburst thread starter macrumors 6502a

    Joined:
    Oct 4, 2006
    #7
    Yes but you can see the whole album is saved for offline playback wth the icon in the image of the iPhone. The tick next to the heart.
     

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