Oh Apple How I love you! IT IS HERE :)

Discussion in 'MacBook Pro' started by aaron.lee2006, May 16, 2007.

  1. aaron.lee2006 macrumors 65816

    aaron.lee2006

    Joined:
    Feb 23, 2006
    Location:
    Ontario, Canada
    #1
    So I just got off the phone with AppleCare. After my display decided to start going checkerboardy they have decided to replace my machine.

    I had a 1.83 CD, 512 Ram, 80gb HD.

    They are giving me a 2.16 C2D, 1GB Ram, 120 GB HD, 6x Dual Layer Superdrive!

    Thank you Apple! I love your service!!!
     
  2. flopticalcube macrumors G4

    flopticalcube

    Joined:
    Sep 7, 2006
    Location:
    In the velcro closure of America's Hat
    #2
    Gotta luv the AppleCare replacement lottery! Woohoo! :D
     
  3. aaron.lee2006 thread starter macrumors 65816

    aaron.lee2006

    Joined:
    Feb 23, 2006
    Location:
    Ontario, Canada
    #3
    Also this was a refurbished machine. They said they would have to give me another refurb but they had no refurbished MBPs in stock. So the person said you may be in luck today and I was so happy lol!
     
  4. Marky_Mark macrumors 6502a

    Marky_Mark

    Joined:
    Sep 30, 2005
    Location:
    UK
    #4
    Sch-weeet! Top Banana - be a very happy bunny! ;)
     
  5. dartzorichalcos macrumors 65816

    dartzorichalcos

    Joined:
    Mar 23, 2007
    Location:
    Atlantis
  6. Nicolasdec macrumors 65816

    Nicolasdec

    Joined:
    Dec 7, 2006
    Location:
    São Paulo
  7. BioChron macrumors regular

    BioChron

    Joined:
    Jun 13, 2006
    Location:
    Alaska
    #7
    *smashes MacBook to bits*

    I... Umm... My cat sat on it...?

    Haha, very nice. I'm glad that you got good service!
     
  8. aaron.lee2006 thread starter macrumors 65816

    aaron.lee2006

    Joined:
    Feb 23, 2006
    Location:
    Ontario, Canada
  9. mcarnes macrumors 68000

    mcarnes

    Joined:
    Mar 14, 2004
    Location:
    USA! USA!
    #9
    Score.

    The Steve sometimes smiles on us mere mortals.
     
  10. EricNau Moderator emeritus

    EricNau

    Joined:
    Apr 27, 2005
    Location:
    San Francisco, CA
    #10
    ...or sometimes he spits in our faces.

    Sorry, I'm feeling a bit bitter towards my local genius bar at the moment. :eek:

    (Ironically enough, the Genius Apple commercial played on TV as I was typing this.)



    ...So, what's your secret? How did you get Apple to replace your machine? :)
     
  11. aaron.lee2006 thread starter macrumors 65816

    aaron.lee2006

    Joined:
    Feb 23, 2006
    Location:
    Ontario, Canada
    #11
    3 repairs. This would have been the fourth. She was like I don't have any refurbs right now so I think I can send you a new one. I was like SWEET!
     
  12. majordude macrumors 68020

    majordude

    Joined:
    Apr 28, 2007
    Location:
    Hootersville
    #12
    Wow. That's incredible! How old was your machine? Was this replaced under your basic warantee or did you purchase extended? :confused:

    Is your avatar a Japanese building or a toy being used on a guy bending over? :eek:

    Wow, are you hard on computers or just have bad luck? That's a lot of repairs! :(
     
  13. aaron.lee2006 thread starter macrumors 65816

    aaron.lee2006

    Joined:
    Feb 23, 2006
    Location:
    Ontario, Canada
    #13

    My machine is 10 months old and was replaced under standard warranty. I get a full year on the new one again. I am not hard on my computers I just have really bad luck.
     
  14. majordude macrumors 68020

    majordude

    Joined:
    Apr 28, 2007
    Location:
    Hootersville
    #14
    BAD luck?! Dude, you have GREAT LUCK! A new computer for nothing! :D
     
  15. iW00t macrumors 68040

    iW00t

    Joined:
    Nov 7, 2006
    Location:
    Defenders of Apple Guild
    #15
    I would have waited till WWDC before booking it in for servicing :D
     
  16. PDE macrumors 68020

    Joined:
    Nov 16, 2005
    #16
    Everybody keeps on saying that these replacements are 'free' and 'for nothing'. I suspect it's people that haven't experience frequent problems. By the time Apple replaces a computer you feel that it was the very least they could do to make you happy again. Last year I really had no idea what to do. I was on the brink of completely abandoning apple after 15 years because I couldn't deal with all the hardware issues. Apple gave me a new 17" but, seriously, I deserved every tiny bit of it! And it definitely wasn't free given all the wasted hours I spent on the phone with Apple and at genius bars being insulted and ridiculed for wanting a flawless laptop out of the box.
     
  17. majordude macrumors 68020

    majordude

    Joined:
    Apr 28, 2007
    Location:
    Hootersville
    #17
    Yeah, I can see that. In this case, it was the forth service call. :eek:
     
  18. Chromako macrumors member

    Joined:
    Apr 8, 2007
    Location:
    The Wired
    #18
    Nicenice. A good attitude for a bleh situation. :D
     
  19. Avenger23 macrumors regular

    Avenger23

    Joined:
    Dec 28, 2001
    Location:
    Clovis, NM
    #19
    You're one of the lucky few...

    I bought my MBP CD 2.16Ghz brand new when they came out and it's been sent in three times for 2 displays that quit working along with a power inverter board, and a new hard drive. I've also had 5 replacement batteries sent my way and this was before the MBP was a year old at the end of this March.

    I wish I would have had your luck so far on getting a replacement...
     
  20. warfa macrumors regular

    Joined:
    Apr 12, 2007
    Location:
    SD
  21. xfiftyfour macrumors 68030

    xfiftyfour

    Joined:
    Apr 14, 2006
    Location:
    Clemson, SC
    #21
    I bet if you got the right person on the line and were nice, but firm, you definitely could.

    You should also try (just for kicks) emailing Jobs and explaining your situation and that although you love macs, this has been the most ridiculous QC you've ever experienced. If you get a response (and people frequently do - albeit about a week later), you'll typically get taken care of the best through this route (Cybergypsy was sent a brand new 17", fully loaded MBP).
     
  22. majordude macrumors 68020

    majordude

    Joined:
    Apr 28, 2007
    Location:
    Hootersville
    #22
    Definately agree. The first and/or second level flunkies will cave if they think you know what you are talking about. :cool:

    What's his email? :confused:
     
  23. Cristian macrumors 6502

    Cristian

    Joined:
    Dec 11, 2006
    Location:
    El Paso, TX
    #23
    I'm sending my mac book in pretty soon hopefully i get the same luck
     
  24. zioxide macrumors 603

    zioxide

    Joined:
    Dec 11, 2006
    #24
    sjobs@apple.com iirc is the email address. its not actually read by him, but it's read by people in his office
     
  25. Avenger23 macrumors regular

    Avenger23

    Joined:
    Dec 28, 2001
    Location:
    Clovis, NM
    #25
    What's really sad about the whole AppleCare experience is that I got transferred to probably 4-5 different people each time on each repair. I'm even still listed in their system as an Apple Repair Tech from when I worked for the school district here at home as a Mac Technology Specialist where I called for tons of repairs. You would think with all my experience and time spent would mean something... I even had a coworker from the schools who has both the desktop and laptop certifications call Apple to find out what the deal was and it was unsuccessful. It's sad to pay almost $2700 for a laptop and have all these problems before it's even a year old with crappy customer care.
     

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