This chap is about 18 and I think he has a problem . . . .this is what he sent me (err must look up "neophyte") "HP and Sony's customer care suck worse than Apple's. Could have told you that years ago Compared to IBM and Dell however, Apple look like a cheap taiwanese cloner shop.............. .......Apple have the worst disk wiping policy of them all. As goes hanging around on Mac forums, they're usually full of neophyte ****(censored by me) who think the sun shines out of the arse of Steve Jobs, despite the fact that during 1986-1996 they wanted him dead (NeXT) I have my reasons for hating Apple. They're varied, layered and deep. But they're all valid. Charging for OS updates is one of them, doing faker opensource tricks like Darwin is another. Pulling tricks such as the Uninorth 2/2.1 differences to bugger up Linux on Mac's is another. I could go on for years They make poor quality hardware. They make a slow OS. They charge BIG money for them. And they get users who use them because they look shiny." I actually thought this guy was ok but he really seems to have a problem with Apple/ . I don't care I'm very pleased with my shiny box pn the shape of a PowerBook - even more pleased that Apple are sending me a New one!