iPad Ok, I’ve had it with 10.5 Freezing

[IPadNParadise]

I spend a couple of hours each morning with my 10.5 IPP. I am retired and this is coffee time before starting my day. Usually I am doing research for something or other, not high level kind, i.e. right now I am researching a new vehicle I’m in the market for and also my house is for sale so I’m checking homes for sale in the area I want to move to. My iPad freezes every few searches causing me to reboot. It works fine for checking email or reading a book in iBooks. This has been going on for over 1.5 years. Since I am currently doing so much research this freezing is just driving me crazy! Live way too far from Apple store to get it fixed.
The biggest task I ever do on my iPad is photo editing with Affinity Photo. So I realize I don’t need anything more than the iPad Air, not interested in the plain iPad. I can afford the iPad Pro tho. Would want the 11” if so, had the 12.9 once, too big for me. Soooo, my main objective here is to get a new iPad that does not have the reputation for this constant freezing. So please advise, iPad Pro 11 or iPad Air?

 

[chrono1081]

https://www.Apple.com/feedback

Thats not a snarky reply either, I get freezes in safari and always report them. The more people that report them the better.

Edit: I get a safari freeze maybe once a week, your issue sounds much worse. I would do a reinstall of the OS.

 

[Hym tix]

Your 10.5” iPad is absolutely capable of any web task that a newer model could perform. I never get crashes/freezes on mine.

Something got messed up in your system or as mentioned above you are using websites that are giving Safari on iOS some trouble.

Your best option is do a factory reset and wipe the entire iPad. Back up everything that is important then log out of iTunes, then go to Settings > General > Reset > “Erase all content and settings”

 

[AutomaticApple]

https://www.Apple.com/feedback

Thats not a snarky reply either, I get freezes in safari and always report them. The more people that report them the better.

Edit: I get a safari freeze maybe once a week, your issue sounds much worse. I would do a reinstall of the OS.

Have you tried using another browser?

 

[rsfrid]

My iPad Air 3 freezes all the time since updating IOS. Usually when charging cable connected. Typically when I remove charging cable, it starts responding again. My iPad Pro 12.9 does weird things like open apps by itself or something similar when charging cable connected. Two different cables, two different power bricks, two different machines, but both with the same IOS and didn't do this last year.

 

[Ladybug]

My 10.5 IPP freezes quite a lot too. Apple replaced my previous 10.5 due to it having a white spot. It too used to freeze up at times. I actually think it’s a hardware problem however I might try setting it up as new again and not reinstalling my apps for a few days to see if that makes any difference. I miss my old 9.7 IPP, I never had issues with it.

 

[DragonX]

You may be facing a well known and quite a widespread hardware issue with the touchscreen that is being hidden by Apple. Most iPad models start to freeze after 1-2 years of normal usage (3-6 months for refurbs). You can try to do various things including content erase:

SOLVED: iPad Pro 12.9 touchscreen is unresponsive from time to time - iPad Pro 12.9"

It’s definitely hardware. I had the same problem and was driving me nuts. Wouldn’t respond frequently and typing was impossible. It then started shutting down after a full charge and there was a slightly brighter spot in the middle of the screen . My suspicion was that the battery was done...

www.ifixit.com

But unfortunately usually it never helps. It starts to freeze when you connect a charger and after 1-2 months it may freeze all the time.

Apple continues to produce models that have touchscreen problems as of today. Buying working iPad is a very expensive lottery nowadays considering light bleeding, white spots, bending and freezing, mostly after warranty ended up.

 

[Expos of 1969]

You may be facing a well known and quite a widespread hardware issue with the touchscreen that is being hidden by Apple. Most iPad models start to freeze after 1-2 years of normal usage (3-6 months for refurbs). You can try to do various things including content erase:

SOLVED: iPad Pro 12.9 touchscreen is unresponsive from time to time - iPad Pro 12.9"

It’s definitely hardware. I had the same problem and was driving me nuts. Wouldn’t respond frequently and typing was impossible. It then started shutting down after a full charge and there was a slightly brighter spot in the middle of the screen . My suspicion was that the battery was done...

www.ifixit.com

But unfortunately usually it never helps. It starts to freeze when you connect a charger and after 1-2 months it may freeze all the time.

Apple continues to produce models that have touchscreen problems as of today. Buying working iPad is a very expensive lottery nowadays considering light bleeding, white spots, bending and freezing, mostly after warranty ended up.

Sad state of affairs. So many products sold not fit for purpose by Apple these days. Do they take the high road and admit major issues and take care of the customers (victims) in a noble fashion? Usually not. They duck and weave and hide until the evidence is overwhelming and then bring in some half-assed remedy program without apologising.

 

[AutomaticApple]

being hidden by Apple.

Wait, what?

 

[muzzy996]

Before this goes off the rails it’s important to make a distinction between truly freezing and just being unresponsive to touch. To me, if we are going to use the term freeze, a true freeze should be defined as an event that is going to leave the device completely unresponsive to anything but a forced reboot. With the touch response issue on an iPad with a home button the device is still responsive to that home button input or to smart keyboard input. Background tasks still function, the screen simply stops responding to touch input for brief periods of time.

As far as the OP’s issue is concerned the first thing I thought of is whether or not the freezes they are experiencing are repeatable or not. If it were me, that is where I would focus my attention initially - is it a particular website that is causing the issue or particular apps and can the symptoms be repeated in those apps. If not and it is completely random then escalate troubleshooting to a full factory restore without reinstalling user backup and test again to rule out software issues. If the problem persists on a clean OS build then it is likely hardware.

 

[ericwn]

Before this goes off the rails it’s important to make a distinction between truly freezing and just being unresponsive to touch. To me, if we are going to use the term freeze, a true freeze should be defined as an event that is going to leave the device completely unresponsive to anything but a forced reboot. With the touch response issue on an iPad with a home button the device is still responsive to that home button input or to smart keyboard input. Background tasks still function, the screen simply stops responding to touch input for brief periods of time.

As far as the OP’s issue is concerned the first thing I thought of is whether or not the freezes they are experiencing are repeatable or not. If it were me, that is where I would focus my attention initially - is it a particular website that is causing the issue or particular apps and can the symptoms be repeated in those apps. If not and it is completely random then escalate troubleshooting to a full factory restore without reinstalling user backup and test again to rule out software issues. If the problem persists on a clean OS build then it is likely hardware.

Words of wisdom - great post.

 

[AutomaticApple]

Before this goes off the rails it’s important to make a distinction between truly freezing and just being unresponsive to touch. To me, if we are going to use the term freeze, a true freeze should be defined as an event that is going to leave the device completely unresponsive to anything but a forced reboot. With the touch response issue on an iPad with a home button the device is still responsive to that home button input or to smart keyboard input. Background tasks still function, the screen simply stops responding to touch input for brief periods of time.

As far as the OP’s issue is concerned the first thing I thought of is whether or not the freezes they are experiencing are repeatable or not. If it were me, that is where I would focus my attention initially - is it a particular website that is causing the issue or particular apps and can the symptoms be repeated in those apps. If not and it is completely random then escalate troubleshooting to a full factory restore without reinstalling user backup and test again to rule out software issues. If the problem persists on a clean OS build then it is likely hardware.

You're an absolute genius.

 

[Steve121178]

No issues with my 10.5 IPP so it's certainly not affecting all users. I don't think I've ever had any freezes using the device.

I'd just perform a clean install and see how that goes.

 

[rsfrid]

For mine the issue is absolutely repeatable. The screen went unresponsive while I was online with Apple. Their only response was a forced reboot. That didn't help at all, but they had no other help for me. I'm just stuck with a substandard piece of hardware and have to remember to not try using it if charging cable plugged in. When it quits entirely it will probably be past warranty.

 

[lockerc18]

I've had freezes on my MacBook Pro when using Firefox. I found out that it wasn't the system itself, it was that when you access a site, that site might go to many other sites before it comes alive for you. Some of these other sites are normal stores where data or graphics which are part of the regular site reside and must be fetched. Some are cloud segments that need to be accessed. But others are tracking sites that watch things about your usage or scarf up data from your system, all ostensibly in the quest to give you more personalized marketing. Which, I think, is a load of crap. Many sites will gather all of that data about you and sell it to who knows else for whatever purposes.

That said, there used to be a great plug-in for Firefox called Lightbeam that would trace all these conenctions and display them for you. It's amazing to see how much of this goes on. Sites can go to 20 other sites or more when you bring the site up. That takes a long time to complete, and you may think your system is freezing because it's just waiting for one of these linked-to sites to respond. Unfortunately, Lightbeam isn't available any more, but there are others, like Ghostery, I think, which will show you much of the same thing.

Anyway, this might not be your problem, but I'd check out what other sites are accessed when you go to your favorite sites. I'd imagine that this isn't a device-specific thing, and could happen on iPads, too. I also have a 10.5 inch iPad Pro, and have never seen this behavior on that. But maybe I've just been lucky.

Good luck!

 

[DragonX]

Wait, what?

What?

I've had freezes on my MacBook Pro when using Firefox. I found out that it wasn't the system itself, it was that when you access a site, that site might go to many other sites before it comes alive for you. Some of these other sites are normal stores where data or graphics which are part of the regular site reside and must be fetched. Some are cloud segments that need to be accessed. But others are tracking sites that watch things about your usage or scarf up data from your system, all ostensibly in the quest to give you more personalized marketing. Which, I think, is a load of crap. Many sites will gather all of that data about you and sell it to who knows else for whatever purposes.

That said, there used to be a great plug-in for Firefox called Lightbeam that would trace all these conenctions and display them for you. It's amazing to see how much of this goes on. Sites can go to 20 other sites or more when you bring the site up. That takes a long time to complete, and you may think your system is freezing because it's just waiting for one of these linked-to sites to respond. Unfortunately, Lightbeam isn't available any more, but there are others, like Ghostery, I think, which will show you much of the same thing.

Anyway, this might not be your problem, but I'd check out what other sites are accessed when you go to your favorite sites. I'd imagine that this isn't a device-specific thing, and could happen on iPads, too. I also have a 10.5 inch iPad Pro, and have never seen this behavior on that. But maybe I've just been lucky.

Good luck!

This is totally different thread about a different hardware problem with the touch screen of the iPad. MacBook is not iPad, you cannot install any plugins that can cause random freezes. Also MacBook doesn't have a touch screen. Famous "iPad touch screen is unresponsive" problem (just google it) is about iPad's touchscreen hardware failure after 3-24 months of usage.

 

[Rashy]

Since Monday I am observing a very strange and alarming heat development in the bottom left area next to the homebutton. Not the exact location where the dreadful "white spot" issue can occur, more like triggered from one of the controller chips (?) located within the bottom bezel. Whenever the display is on, no matter what brightness or CPU activity (idle), the whole area is heating up at an alarming rate and battery drain is also high. Neither a hard reset nor a complete restore (iTunes) have solved the issue.

Similar experience or maybe ideas, before I consult Apple? The unit just got activated in January for the first time.
I really dont want to get an Air 2019 or IPP 11" as replacement - really loving the 10,5" design and power

EDIT: Solved in May. See the heat issue threads. My device was defective and got replaced.

 

[lockerc18]

This is totally different thread about a different hardware problem with the touch screen of the iPad. MacBook is not iPad, you cannot install any plugins that can cause random freezes. Also MacBook doesn't have a touch screen. Famous "iPad touch screen is unresponsive" problem (just google it) is about iPad's touchscreen hardware failure after 3-24 months of usage.

It is different. But my point about links to other sites on startup still applies. I never said that an installed plug-in caused the freezes. Maybe you should read the post before you blast off like this.

 

[DragonX]

It is different. But my point about links to other sites on startup still applies. I never said that an installed plug-in caused the freezes. Maybe you should read the post before you blast off like this.

Then why write about it here? MacBook has its own problems while iPad has its own set of hardware problems (including white spots appearing on screen, pencil scratchgate, light bleeding, bending and hardware touchscreen freezing).

 

[lockerc18]

Then why write about it here? MacBook has its own problems while iPad has its own set of hardware problems (including white spots appearing on screen, pencil scratchgate, light bleeding, bending and hardware touchscreen freezing).

I just wrote it to tick smart people like you off.