I downloaded the HP LaserJet Firmware Download Utility from HP's site, to upgrade the firmware to the latest version. Well, i open the utility but nothing happens. It stays on the dock, but nothing appears on the screen, or the printer. Im still covered buy warranty so, I contact HP online support. You won't believe the answers ive got: #1 - My OS is too recent (10.6.8) I should downgrade to an older one (10.4; 10.5, or 10.6) Yeah, seriously... So, after telling them I tried to upgrade from a notebook with 10.5: #2 - I should use a Windows machine I mean... Seriously? That being said, i'll start looking for another printer (one compatible with AirPrint at least) with a decent support service. I had enough trouble trying to configure this printer on a Mac, and this situation was enough for me to get over HP crappy products. Can anybody recommend a good laser printer, with AirPlay and decent support service and Mac compatibility? Thanks!