Hey guys, By trade, I'm a web developer. But due to the recession etc, I'm currently working for a large computer retailer in the UK. Given my knowledge, I've become "the Mac guy" in my store, and I've been signed up for both Apple's Sales Training and Microsoft's own ExpertZone training. Signing up for Apple's Sales Training was easy. I sent them the details they needed (where I work, and the direct contact number and email address for the store). The next day, my account was activated. With Microsoft's ExpertZone, it was a different story. I entered details of where I work, and my account was activated straight away. The next day, however, I was unable to log in to my account. After logging in, the only page I got was 'A critical error has occurred'. Afterwards came the following to-and-fro of emails between myself and Microsoft. Me: Hi. Whenever I try to access ExpertZone, it just says 'A critical error has occured'. I can't access anything. Microsoft: Your account has been deactivated because you haven't sent us your verification details. We emailed everyone about this on 9th November. Please send us those details and we'll reactivate your account. Me: I signed up on 21st November. As such, I don't have an email from you on 9th November. What do I need to send you? Microsoft: Apologies for the mix-up. Please forward us the verification details and we'll re-activate your account. Me: What details? You still haven't told me what I need to send you! So it's over three weeks later. And I still can't get access to Microsoft's online training system. They take over a week to reply to each email, so I wonder, in a week's time, will I finally have the information I need? This is kinda typical of Microsoft. Apple have a well-established system that works well and is well thought-out. Microsoft launch one that kind of looks the same, kind of works the same, but is poorly thought-out and badly implemented.