One of the worst upgrade experiences I’ve had

[Fin745]

So on Friday I try to order the iPhone X I get an error and told I would be emailed to continue the order(yes I understand some of this is my fault)So not expecting that email to ever come in I place an order with my AT&T Next upgrade and that one is to late and I have to walk into a Apple store to pick it up, so I’m fine with that. So then at 4am I finally get the email about my first attempt so I order that one and cancel my original order where I had to walk into the Apple store. So everything looks fine.

Monday I call Apple since I get an email saying I have to cancel one of them within 48 hours when I already did. Surprise they say AT&T declined my order, 3 way AT&T and they say no we didn’t everything is good on our side.

So they say ok we’ll escalate this to our order review team. Ok so I called today and they say “well actually no we didn’t” so I ask them to and get this it’s going to take 4 days to review so I asked to speak to a supervisor, they originally tell me it’s going to be an hour for them to call you, when that doesn’t happen I chat back... guess what now it’s going to f**** take 3 days for them to even call me back!

So I call and canceled my order, now I plan to go into my local Apple store early Friday morning to buy one(Praying) and AT&T has restored my upgrade.


The only mark on AT&T’s side is whenever I would chat them on Twitter they would DM me but drop off and never respond.

 

[jbachandouris]

So you cancelled the order? I would've kept it to see when it delivered. An order is a sure thing. Waiting in line at the store is not.

 

[Fin745]

So you cancelled the order? I would've kept it to see when it delivered. An order is a sure thing. Waiting in line at the store is not.

Yeah I understand that, but I just didn’t want to deal with them anymore and if I have to run to every AT&T or Apple Store in town then not having to deal with them again it’s well worth it.