one small crack takes down whole screen

[macbookpro201808]

Yesterday morning when I woke up as usually and open the lid of my less-1-year-old 2018 macbook pro 15, the whole screen was black except 1 or 2 bright cracks. it took me a minute to realise that my beloved macbook screen is broken and i'm gonna be broke.

This morning i went to the apple store. the staff told me this is not covered and needs $1100 AUD to fix it. my mind was blank for 2 minutes and told him I'm not gonna to pay this and left.

I couldn't believe this can ever happen to me. I always used every electronics I own with care especially my mac. My old 2013 13'' mbp serve me well for almost 6 years and still functioning. My 2007 old BenQ is still used by my dad. It was last year I finally made up my mind to award me a new macbook that cost me $4400 AUD which I think is going to serve me for another 4/5 years at least.

I was wrong. I thought if there's any it would be the butterfly keyboard that fail me first. so I bought keyboard cover and use cyber clean and microfiber cloth to regularly it regularly.

I was wrong. I still don't know what breaks my screen. From what I can see, there's a tiny dent near the boarder in the bezel area. But somehow this dent causes two cracks in the main area. and the cracks can only be seen when it's powered on. If power off, it shows nothing but the little dent in the bezel (excuse my iphone camera) And these two cracks took the whole screen down with it.

i still cannot believe an expensive laptop would be so fragile. here's i think what happened. I found a tiny debris from my cheap plastic ball pen on my desktop. so it might accidentally fell onto the speaker area and when I close the lid (I always do) before going to bed, it cracked the screen.

So that's all you need to breaks the macbook screen. You don't need a rock or sand; you don't need to slam the lid off. you just need a tiny plastic debris to fall onto keyboard and wait for the lid the squeeze the life out of it.

I felt terrible the whole day hence came to rant a bit. Yeah ultimately i think i'm going to bulge and give apple the damn money. but i would never trust a macbook anymore.

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[Never mind]

Always, always with an expensive notebook get APPLECARE +

 

[maflynn]

So that's all you need to breaks the macbook screen. You don't need a rock or sand; you don't need to slam the lid off. you just need a tiny plastic debris to fall onto keyboard and wait for the lid the squeeze the life out of it.

I know it's awful and I feel bad, because its something that can happen to any of us, but as I play devil's advocate, why should apple pay for the repair when the damage was caused by your actions (as regrettable as they are)? Is it any different then my dropping a laptop onto concrete, or leaving it on my car as I drive off? Sure those are extreme examples, but the fault lies with the owner at that point. Again, I totally empathize with you, but Apple did provide an opportunity to mitigate those risks with AC+ (I'm assuming its offered in your country).

Always, always with an expensive notebook get APPLECARE +

Sadly, given the track record of the past few years, Applecare + is a requirement imo.

 

[jerryk]

More expensive does not mean ruggedized. You are going to have to pay the money. But, you might see if the Credit Card you bought it with has any coverage. Or maybe Apple has another option, like buying Apple care.

And FWIW, I have to wonder if the keyboard cover made the situation worse by reducing the already tiny gap between the keyboard and screen.

 

[ghanwani]

Sadly, given the track record of the past few years, Applecare + is a requirement imo.

Are you talking about reliability (in which case AC is all that's needed) or that it costs too much to fix when broken (in which case AC+ becomes a must). FWIW, I've never bought AC+ with my machines, but I usually get AC.

 

[jerryk]

Are you talking about reliability (in which case AC is all that's needed) or that it costs too much to fix when broken (in which case AC+ becomes a must). FWIW, I've never bought AC+ with my machines, but I usually get AC.

Is AC still available? I thought they had phased it out and AC+ was the only option.

 

[LogicalApex]

It sucks man, but that's why they sell you an extended warranty with damage coverage. You can play the odds, but you should play them in line with your risk tolerance and capabilities to handle the bet when it goes sour. Since this is the first time you've had your laptop die due to accidental damage you can look at it from the savings you've had over the years skipping accidental damage coverage and roll on. Statistically speaking, the plans are a winner for the seller like Apple, but there are individual deviations where for some people they come out ahead.

It doesn't take any education from Apple to explain to you the risk. You know glass is susceptible to breakage and you can clearly see that there isn't a massive gap between the MacBook Pro Display and Top Case when closed. It is on you to either be diligent or to insure against the peril for the peace of mind when it goes sour (like I said earlier). Judging by how upset this made you I would suggest an accidental damage plan on whatever laptop you buy and own.

 

[ghanwani]

Is AC still available? I thought they had phased it out and AC+ was the only option.

AC is available (or at least was until last year), but you had to call in to get it and you had to be within 1 year since date of purchase, unlike 60 days for AC+. You couldn't buy it at the store or online. I don't know if it's still true today.

This page does mention both.
https://www.apple.com/support/products/