One time free redownload of purchased songs from iTunes?

[MacPossum]

Simple question. I've heard that Apple allows you to redownload a song one time if you've lost it for any reason (HD crashes etc). Anyone know about this? How do you go about getting Apple to authorize another download?

 

[OutThere]

I've heard it's possible to do this if you contact Apple's iTunes support. Drop 'em an email and they may be able to help you out.

 

[synth3tik]

If you go to apple.com/support you can get them to let you do a redownload. I had to do it once when a server mistake gave me the wrong album.

 

[cycocelica]

I was allowed to redownload all my songs when my HD failed. They said it was only once, and I haven't tried since. Just email them and they will help.

 

[cosdug]

What email?

does anyone know what the email acount for apple support is because I emailed to support@apple.com and it gave me an automatic response and no help.
P.S. I have lost 499 of my purchased songs/videos and want a redownload