Hey folks, I don't want to rain on the parade threads that usually dominate at this forum but I think I'm about to anyway. What I'm about to type is as honest as I can be about my experiences with Apple to this point. I would describe myself as a Mac User brought about by the iPod "Halo". I am hooked on Apple's snazzy, powerful and fun to use OS. I've always loved the design of the machines and finally I was in a position to own one. On May 20 of last year, I popped for an iMac G5. This is when the trouble starts. Though I couldn't use it very much at first because I was moving at the time, I did bring it out once in a while and carefully unpacked and repacked the iMac as if it were some sacred ritual. I played around with Garageband, got to know the features of Tiger and considered the computer as much a lifestyle change as anything else. The only weird thing was, the fans would go off all the time. Then one day I went to fire it up only to find the flashing globe, the flashing finder icon, and then finally... nothing. Turns out it was a hard drive failure and I was lucky to have Applecare's 90 days of service included w/purchase so they diagnosed it, found me a service technician. After two weeks of waiting for the replacement part, the iMac was ready the DAY BEFORE I was set to leave for the East Coast of Canada. While I was disappointed and hesitant to really trust the iMac with my data for a while, I got over it. In between, my folks decided to get me an iBook to start law school with. So now I was the proud owner of two macs. Though 10 days after my ibook was purchased, Apple upgraded them and all of my extra options (Bluetooth + bigger hard drive) became standard on the new iBooks. I had to call up Apple to grovel through 4 different employees for some form of compensation (which they reluctantly gave me). Things were fine and dandy until January when my iBook took a mild knock and the screen went all fritzy. I actually posted for help on this forum. This time, the iBook took three weeks to fix. The techs would later diagnose it as a hardware problem unrelated to any fall. But I was nervous as hell to even tell them I slipped on the ice with the iBook in my backpack. Apparently, there was a pre-existing hardware issue that was just waiting to be discovered. Lucky I was within warranty, they told me. Now today, I fire up my iMac and it suddenly doesn't want to recognize its internal speakers. I've done all the support docs ask me to, been through several forums and the techs I spoke to today are talking about replacing the logic board. I have 10 days left on my hardware warranty from Apple and after that I'm left with the 1 year purchase warranty extension my Visa gives me. Lucky again. This is to say nothing of the iSight I got for Christmas, that seems to work only when it feels like it. While I love my Apple products, I can't help but feel cheated here. Why are there so many problems with my products? I also get tired of surfing through support docs and apple forums to make them "work" the way I want them too. Every time I want to use my isight, I'm frustrated as hell. It doesn't just work, they way they say it should. Am I expecting too much here? I've given Apple close to $5Gs over the past 12 months for hardware, and I've had to go through support for factory defects three times. I've almost given up on my iSight as its becoming fairly useless to me. About the only thing I can count on is my iPod. My first year with Apple has been book-ended by support problems, and I don't know where it's going to end (probably when I run out of warranty $). I know this is probably better than whatever happens in Dell-Land, but I also know I'm paying a heck of a lot more for this frustration. Sorry for the rant, I'm almost at the end of my rope here. I would really like Apple to go the extra mile for me and give me some sort of break on an extended hardware warranty or something. Am I living in dreamland here? Do they do this? Can anyone else sympathize? Would I be better off selling this machines and getting the new intels?