Online exchange process

[ajm222]

Can anyone describe for me how that works? I ordered online and just got a watch a couple days ago and was considering a potential exchange and wondering if they send a re placement first and then you send the original, or if they send replacement after they receive the original?

Thanks

 

[raqball]

I'm pretty sure they won't send the exchanged one out until they receive the original.. What you can do is order the replacement and then mail the other back for a refund.

 

[ajm222]

Yeah, that was exactly what the rep suggested, and what I ended up doing. Placed a separate order for a new one and set up a return for the original. Separate transactions. Makes sense.

Thanks

 

[44267547]

I'm pretty sure they won't send the exchanged one out until they receive the original.. What you can do is order the replacement and then mail the other back for a refund.

They can send the replacement out ahead of time, but typically this applies to iPhones (If someone needed one immediately). All Apple needs is a credit card on file and if they don't receive the device back by a specific date, they charge the card.

 

[raqball]

They can send the replacement out ahead of time, but typically this applies to iPhones (If someone needed one immediately). All Apple needs is a credit card on file and if they don't receive the device back by a specific date, they charge the card.

Yeah I didn't think they did that with the Watch though.. Good to know that they do..