Online exchange process

Discussion in 'Apple Watch' started by ajm222, Dec 29, 2016.

  1. ajm222 macrumors 6502a

    Joined:
    Sep 19, 2012
    #1
    Can anyone describe for me how that works? I ordered online and just got a watch a couple days ago and was considering a potential exchange and wondering if they send a re placement first and then you send the original, or if they send replacement after they receive the original?

    Thanks
     
  2. raqball macrumors 6502a

    raqball

    Joined:
    Sep 11, 2016
    Location:
    California
    #2
    I'm pretty sure they won't send the exchanged one out until they receive the original.. What you can do is order the replacement and then mail the other back for a refund.
     
  3. ajm222 thread starter macrumors 6502a

    Joined:
    Sep 19, 2012
    #3
    Yeah, that was exactly what the rep suggested, and what I ended up doing. Placed a separate order for a new one and set up a return for the original. Separate transactions. Makes sense.

    Thanks
     
  4. Relentless Power macrumors G5

    Relentless Power

    Joined:
    Jul 12, 2016
    #4
    They can send the replacement out ahead of time, but typically this applies to iPhones (If someone needed one immediately). All Apple needs is a credit card on file and if they don't receive the device back by a specific date, they charge the card.
     
  5. raqball macrumors 6502a

    raqball

    Joined:
    Sep 11, 2016
    Location:
    California
    #5
    Yeah I didn't think they did that with the Watch though.. Good to know that they do..
     

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