Resolved Only given partial refund on MacBook Air

Discussion in 'MacBook Air' started by Thatquadguy, Jul 5, 2014.

  1. Thatquadguy macrumors newbie

    Joined:
    Mar 9, 2014
    #1
    Hi,
    Recently I request a refund on a MacBook Air I purchased for just over £1000. Due to apple sending out 3 faulty units to me, they offered me a £80 credit back to my original payment method after the second laptop was received and turned out to be faulty.

    After the third unit I requested a refund and today I've seen my bank statement and they have given me the amount I paid minus the £80 gesture they gave me.

    I understand that some people will argue that I technically received all my money back. But I was not made aware that taking this gesture of goodwill for the inconvenience the faulty units had caused me would affect a refund if I requested one.

    I was also still within the 14 day return period and in my opinion a gesture of goodwill is not the same as a refund so I do not believe I should have the £80 deducted from my refund.

    I had spent the £80 before the refund and I now have £950 instead of the original amount I paid which was just over £1000.

    What are my rights here, am I entitled to the full amount? I am also living in the UK if that's any help.

    Thanks :)
     
  2. s15119 macrumors 65816

    s15119

    Joined:
    Nov 20, 2010
    #2
    You got the full amount. They owe you nothing.
     
  3. DancyMunchkin macrumors member

    Joined:
    Mar 19, 2014
    #3
    Hopefully, your explanation to Apple was less convoluted and rambling.

    950 + 80 = 1,030

    Are you trying to make a profit?
     
  4. T5BRICK macrumors 604

    T5BRICK

    Joined:
    Aug 3, 2006
    Location:
    Oregon
  5. Resqu2 macrumors 6502a

    Joined:
    Apr 23, 2011
    #5
    This is the answer to your question, you got your refund, just in 2 payments. Sorry you got 3 bad units.
     
  6. ToyGun1 macrumors 6502

    Joined:
    Oct 13, 2012
    #6
    Same thing happened here faulty second iPad Air 2 they offered me £50 gesture.
    What worst was my third iPad Air 2 unit came with more faults so I phoned up Apple to request a refund.
    Took me 17 Phone calls to Apple due to UPS messed up collection.(APPLE BLAMED IT ON HUMAN ERROR WITH UPS BOOKING SYSTEMS)
    Now 4 days since UPS collected my third iPad Air 2 still no refund customer service is very bad here in the UK.
     
  7. SestoElemento macrumors newbie

    Joined:
    Apr 10, 2014
    #7
    IMO they gave you £80 for all the inconvenience you went through AND for sticking with the product.
     
  8. motrek macrumors 68020

    Joined:
    Sep 14, 2012
    #8
    How were the units faulty?

    ----------

    If UPS messed up the collection why are you calling and blaming Apple?
     
  9. noisycats macrumors 6502a

    noisycats

    Joined:
    Jun 1, 2010
    Location:
    The 'ham. Alabama.
    #9
    Yes, he is trying to profit for his inconvenience. I'm actually relieved this sense of entitlement isn't just limited to North American shores.
     

Share This Page