Only option is to send to apple for $799????????

[thekev]

The flaw in your reasoning is that just because there isn't any evidence there's damage from liquid on your hardware currently, that doesn't mean the damage wasn't done by it. Ever hear of Occam's Razor? The simplest and most straightforward explanation is usually the correct one. You as a medical student should know and understand this better than other people, unless you haven't studied pathophysiology yet.

Right now you only sound like someone looking to take advantage of an AppleCare warranty repair when you clearly aren't entitled to one.

That was a nice long rant, but regardless you can't prove a negative. You can't prove that damage wasn't done. What I've been saying in this thread is that Applecare needs some standards. If they claimed it didn't go past the keyboard when it was opened, then denial of warranty on this is a bad move. They charge a premium for it. It should be in the customer's favor unless they can prove abuse, and they need to set standards beyond the arbitrary judgement of one employee versus another.

The other thing is that the repair fees are out of line especially when they aren't fully testing the machine. They're just saying give us $800 and we'll make it work eventually. The logic board was never confirmed to be bad through any testing up to this point, and $800 is much more than a diagnostic fee. Some of the local authorized repair shops charge fees as high as $90 for diagnostics which is then discounted from the price of the repair if you choose to go ahead with it, and their service is on par with Apple. I'm sure you've read complaints on here before where someone took their computer in, logic board was replaced, and they were still having issues after the fact.

DO NOT SEND IT IN TO APPLE!

Do you have access to any spare 2.5" HDD's? I highly suggest popping in a blank drive, and installing OSX from scratch. It's very possible the lag is due to a dying HDD, which got wet. Typically when a motherboard gets wet, it either works, or it doesn't. You wouldn't notice a slow-down in speed.

If it is in fact a damage hard drive, you would be correct. I mentioned to look at activity monitor when this happens for what is going on with the cpu, hard drive, etc. The Apple employee stating give it more ram when this was a recent change just shows a lack of competence. I'm still in favor of having it looked at by a local authorized repair center where you can actually talk directly to a technician.

 

[IllIllIll]

That was a nice long rant, but regardless you can't prove a negative. You can't prove that damage wasn't done. What I've been saying in this thread is that Applecare needs some standards. If they claimed it didn't go past the keyboard when it was opened, then denial of warranty on this is a bad move. They charge a premium for it. It should be in the customer's favor unless they can prove abuse, and they need to set standards beyond the arbitrary judgement of one employee versus another.

The other thing is that the repair fees are out of line especially when they aren't fully testing the machine. They're just saying give us $800 and we'll make it work eventually. The logic board was never confirmed to be bad through any testing up to this point, and $800 is much more than a diagnostic fee. Some of the local authorized repair shops charge fees as high as $90 for diagnostics which is then discounted from the price of the repair if you choose to go ahead with it, and their service is on par with Apple. I'm sure you've read complaints on here before where someone took their computer in, logic board was replaced, and they were still having issues after the fact.

Valid points, but I don't believe it was by some miraculous coincidence that the OP's MBP just started to act up independently from the liquid spill event. If Apple wants to give the benefit of the doubt to the OP then that's great for him, but I don't see why Apple should be obligated to do so. Personally I think there's more to this story than the OP is letting on, like who actually spilled th liquid and why he isn't asking the guilty party to pay for the repair.

 

[thekev]

Valid points, but I don't believe it was by some miraculous coincidence that the OP's MBP just started to act up independently from the liquid spill event. If Apple wants to give the benefit of the doubt to the OP then that's great for him, but I don't see why Apple should be obligated to do so. Personally I think there's more to this story than the OP is letting on, like who actually spilled th liquid and why he isn't asking the guilty party to pay for the repair.

I should go into the who spilled the liquid thing. Any place of business has a statement posted somewhere to limit their liability. Good luck getting someone else to pay if you left your computer sitting somewhere, especially weeks after the fact.


There may more to it. That doesn't justify such a high blanket sum without even a positive identification of the problem. This is just programming low level employees to deny service wherever something "could" have been the fault of the user without thorough examination and offering the highest possible repair estimate as a blanket quote for repair.

Around 2004 or so I took my powerbook G4 in as it was having a number of problems. The charger had recently died, and it was a costly replacement for an aging computer at the time (this was one of the older G4s). I was taking it in because if the display was moved at all, the thing would completely lose power whether plugged in or operating off the battery (even with the new charger). The genius bar employee said that if they took it in for repair, it would be $300 which by current repair terms isn't really so bad, but there wasn't any real diagnostic of what was wrong. I ended up replacing the computer as it was this after the charger and battery had both died recently, but I did call around to find the repair terms on other authorized repair centers in the area. As I mentioned many of them do diagnostic fees and then simply deduct this from the repair fees if you go through with it. With the OP they sound like they were just trained to be dismissive.

In this case the OP at the very least deserves a second opinion from one of the authorized third parties, which should be covered by applecare, especially when their previous experiences included a response of "add more ram". Apple really isn't being very helpful at all. Their employees are saying pay us this amount and we'll see if something works, and this has been a recurring complaint on these forums in the past. I don't know if you've been into one of their retail stores, but anything beyond very basic questions tends to generate a blank stare from most of their employees. Ask them anything difficult and they all go looking for the resident nerd assuming it isn't his day off.

 

[cali shot doc]

Well thanks for the replys guys. I didn't mean for this to turn into a heated argument in any way. Called apple talked to a senior member. In a call that lasted a total of 2hrs, 1 hr was spent arguing. 30min was spent on hold approx. and another 30 min was spent resolving the issue and making up lol. The guy I talked to called the apple store I went to, to see what happened and they admitted there mistake. When I originally sent in my Mac, they notified me of $185 repair fee for the keyboard but never mentioned having to send it to apple for another $800 to fix it and have the warranty in effect again. If I was properly notified and explained what needs to happen then a lot of this woudnt had happened. I agreed to pay $185 since that was the only fee I was told of and the apple store will pay the $800 fee to have the computer repaired and placed under warranty. They apologized for how things were handled. After dropping off the computer to be sent to the "depo", the head tech in charge apologized for how they screwed up and didn't inform me in the correct way.

I honestly would have had no issue if I was informed in the first place. I was never trying to take advantage of AppleCare as some people said. There was alot of he said she said and the photos taken of the damage ended up not matching how bad the documented report showed.

Again thank you for the advice, ideas and suggestions and sorry for this getting in some parts, a little heated.

 

[cali shot doc]

Valid points, but I don't believe it was by some miraculous coincidence that the OP's MBP just started to act up independently from the liquid spill event. If Apple wants to give the benefit of the doubt to the OP then that's great for him, but I don't see why Apple should be obligated to do so. Personally I think there's more to this story than the OP is letting on, like who actually spilled th liquid and why he isn't asking the guilty party to pay for the repair.

Just FYI, it was done by my mother during her chemo treatment. She's been dealing with cancer for a little over a year and was forced to retire by the school district....basically I'm not a douche bag, I'm not gonna have my mother pay for it when it was an accident. Also when I went to apple the second time to further investigate the lag, the guy took it to the back and opened it up and did his thing. Before he took it back the backlight on the keyboard was fine, after he is done it is dark and not working. Is that a coincidence or did he screw up? Ill let you decide....He recommended I upgrade the ram to see if there is a difference. I open it up to to upgrade the ram and 2 wires were disconnected from the computer. Now I don't think liquid damage causes wires to unplug themselves from the logic board magically, then again I am going to med school, not M.I.T. so who knows

I told you the straight story. There is no reason to hide or lie to the forum. It wouldn't get me anywhere, in fact it would do just the opposite, by giving me false answers that won't help in any way. I didn't take advantage of apple in any way, that's not who I am as a person. And in my conversation with apple today, I learned that once it is documented of liquid spill, an employee can take it to the back and drop the device on accident and he isnt liable for anything. If an employee somehow fries the logic board (let's say via static electricity or something by accident) they are still not liable because you can't prove that what they did made things worse. Luckily for me the originally employee came forward and admitted they didn't inform me fully and recognized their mistake.

Yes apple is a great company and make great products but that doesn't make them perfect and never in the wrong. No company is perfect