Ontrac Shipping

Discussion in 'iPhone' started by mikakoenig, Oct 26, 2015.

  1. mikakoenig macrumors newbie

    mikakoenig

    Joined:
    Oct 26, 2015
    #1
    Hi, I'm not sure if this is in the right category but I ordered an iPhone and it's being delivered through OnTrac. The expected delivery date through Apple states that I will receive the package tomorrow. I've read horrible reviews about this shipping carrier and I talked to 3 Apple Specialists about my concern towards OnTrac.

    My question is, have you had an Apple product delivered through OnTrac? What was your experience? I need reassurance since I saved up for this new phone and I don't want anything bad happening to it...
     
  2. CNeufeld macrumors 6502a

    Joined:
    Nov 25, 2009
    Location:
    Edmonton, AB
    #2
    You need to chill. If anything happens to the phone before it gets to you, you're covered.

    C
     
  3. SisterBlue22 macrumors 6502

    SisterBlue22

    Joined:
    Apr 29, 2015
    Location:
    Arizona
    #3
    OnTrac delivers locally for Amazon here in the Phoenix area, and being an Amazon junkie, I've had a ton of experience with them. They're nothing short of consistently awful. I've watched them throw packages from the van onto a front porch without even getting out of the van. They do nothing to try to hide packages behind columns like UPS, FedEx, USPS, etc will do...they will leave a box right on the welcome mat in front of the front door for all to see. With that said, I've never actually had anything damaged. Just document the condition of the package when you receive it, and if there's any damage, report it right away. If the carrier damages it, it's on them, not you.
     
  4. Rhonindk macrumors 68020

    Rhonindk

    Joined:
    Oct 3, 2014
    Location:
    Bloom County: Meadow Party
    #4
    Same here in Los Angeles. With them it is either "Ding!!! It's here!" or "ummmmm ... let us look into that ..".
    Either Great or Stinks - and it varies by delivery.
    Best of luck and hope you have a good delivery day.

    If you have issues, try to go through the shipper. Have yet to have a decent CS experience with OnTrac.
     
  5. AppleMan2015 macrumors regular

    AppleMan2015

    Joined:
    Sep 25, 2015
    #5
    What is on trac?
     
  6. SaddleSC macrumors member

    Joined:
    Apr 9, 2010
    #6
    OnTrac handles some of the deliveries for Amazon in the Denver metro area as well. I agree with everything said above...they are horrendous. When the package does arrive (in one piece) it is usually at 8:00 at night, long after the FedEx and UPS drivers are finished with their routes and home for the night.

    I have had items lost and damaged on numerous occasions and the tracking is horrible also.

    Good luck with your delivery!
     
  7. Rhonindk macrumors 68020

    Rhonindk

    Joined:
    Oct 3, 2014
    Location:
    Bloom County: Meadow Party
    #7
  8. AppleMan2015 macrumors regular

    AppleMan2015

    Joined:
    Sep 25, 2015
    #8
    Oh. Does it cost less than those?
     
  9. Rhonindk macrumors 68020

    Rhonindk

    Joined:
    Oct 3, 2014
    Location:
    Bloom County: Meadow Party
    #9
    Don't know. I've always been the recipient.
    Based on my experience with them from shipping sites like Amazon (even for same/next day), I won't use them by choice.
     
  10. AppleMan2015 macrumors regular

    AppleMan2015

    Joined:
    Sep 25, 2015
    #10
    Ok well thanks for the warning
     
  11. Rhonindk macrumors 68020

    Rhonindk

    Joined:
    Oct 3, 2014
    Location:
    Bloom County: Meadow Party
    #11
    When the delivery service has your address printed out in Google Maps on colored paper attached to the back of the package .... you just have to wonder. :eek:
     
  12. mikakoenig thread starter macrumors newbie

    mikakoenig

    Joined:
    Oct 26, 2015
    #12
    I just have horrible anxiety over big purchases like this iPhone. It's my first Apple product and I'm pretty excited! I do hope it's delivered the day it's said to be...I heard receiving packages days late!
     
  13. CNeufeld macrumors 6502a

    Joined:
    Nov 25, 2009
    Location:
    Edmonton, AB
    #13
    I get that. Really I do. But talking to 3 different Apple reps isn't going to make your phone arrive at your place safer or faster. It will get there or it won't. If it doesn't, Apple has you covered.

    C
     
  14. mikakoenig thread starter macrumors newbie

    mikakoenig

    Joined:
    Oct 26, 2015
    #14
    Yeah I get that, I didn't choose to talk to three different Apple reps though. I talked to them via chat and each one transferred me to another. Anyway, my phone is expected to be delivered today. I hope all goes well.
     
  15. CNeufeld macrumors 6502a

    Joined:
    Nov 25, 2009
    Location:
    Edmonton, AB
    #15
    I hope it goes well for you!

    C
     
  16. mikakoenig thread starter macrumors newbie

    mikakoenig

    Joined:
    Oct 26, 2015
    #16
    Thank youuuu! The tracking says its out for delivery since an hour ago and I'm keeping my fingers crossed. I'm currently watching the window like a creep, haha!
     
  17. Rhonindk macrumors 68020

    Rhonindk

    Joined:
    Oct 3, 2014
    Location:
    Bloom County: Meadow Party
    #17
    Delivery person stalker :cool:
     
  18. SisterBlue22 macrumors 6502

    SisterBlue22

    Joined:
    Apr 29, 2015
    Location:
    Arizona
    #18
    I can't wait for you to get it, after all this!
     
  19. mikakoenig thread starter macrumors newbie

    mikakoenig

    Joined:
    Oct 26, 2015
    #19
    Ahhh, I got it! I was so worried for nothing. It's such a beautiful phone. However, I can't set it up because my SIM card doesn't fit into the slot. :(
     
  20. CNeufeld macrumors 6502a

    Joined:
    Nov 25, 2009
    Location:
    Edmonton, AB
    #20
    Glad you got your phone all in one piece! And that would suck big time! It's easy to get a new SIM to fit, or even to have one cut down to size for you if you have a fairly current one (and a useful tech shop close).

    C
     

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