Open Box item, must decide

I could see Apple going two different routes with this. They could either give you a replacement since it's within warranty, or they'll take no responsibility since they didn't sell it to you and it was opened. I'm not sure what Best Buy will do, but I wouldn't buy from them again.

 

If it were me, I'd take it back. Clearly there are some issues if it's shutting down. Apple may fix the problem under warranty, depending on what the cause of the problem is, but they won't replace it because you didn't buy it from them.

Return the BB computer and look at Apple's web site for possible refurbished deals. You get excellent value and it's a no-risk purchase that has full warranty.

 

You have a defective open box item from Best Buy and you ask us what to do with it? I'd say return it. You have no clue what the system has been through. And if it has say water damage, Apple won't repair it under warranty.

 

Why BB sells defective opened box?????

 

Take it back, NOW. Then get an Apple refurbished unit, if it turns out cheaper than an educational discount.

 

take it back..that isnt a normal and its prob a lot more wrong with it

 

How much was the open-box discount?

 

Take it back to Best Buy while you're still within your return window. You may even get lucky and walk out with a new one.