opened file all garbage on my mac

Discussion in 'macOS' started by retired, Feb 4, 2012.

  1. retired macrumors member

    Joined:
    Aug 3, 2010
    Location:
    NOVA SCOTIA
    #1
    Hi all I have an apple imac with leopard . I have the latest adobe reader installed . I went to look at my property tax assessment file . I entered my assessment # and pin # and got report . It downloaded as a pdf.html file . When I tried to open the report all i got was a page of garbage numbers letters symbols . The tax site said I needed safari and adobe reader to be able to view the report . Anyone have any ideas why it does not format in a readable page . My daughter has an apple with snow leopard and she gets the same result for her report
     
  2. GGJstudios macrumors Westmere

    GGJstudios

    Joined:
    May 16, 2008
    #2
    You didn't download it properly. It should be a .pdf file, not a .html file.
     
  3. balamw Moderator

    balamw

    Staff Member

    Joined:
    Aug 16, 2005
    Location:
    New England
    #3
    You could try removing the .html part of the file name and see if that opens correctly. Especially if some of the garbage looks like "%PDF-1.1"

    B
     
  4. retired thread starter macrumors member

    Joined:
    Aug 3, 2010
    Location:
    NOVA SCOTIA
    #4
    I didn't do anything but click the link that said download report .
     
  5. GGJstudios macrumors Westmere

    GGJstudios

    Joined:
    May 16, 2008
    #5
    It should either open the report in another browser window or tab, or it should download the .pdf to your Downloads folder.
     
  6. retired thread starter macrumors member

    Joined:
    Aug 3, 2010
    Location:
    NOVA SCOTIA
    #6
    It does download to my download folder no problem . Its when I double click to open it all the garbage appears . It Downloads as Report.pdf.html

    I tried to save it as just report.pdf but it will not let me
     
  7. balamw Moderator

    balamw

    Staff Member

    Joined:
    Aug 16, 2005
    Location:
    New England
    #7
    Can you post a screenshot of what the "garbage" looks like.

    Try changing the name after it downloads.

    B
     
  8. retired, Feb 4, 2012
    Last edited: Feb 4, 2012

    retired thread starter macrumors member

    Joined:
    Aug 3, 2010
    Location:
    NOVA SCOTIA
    #8
    this is just a portion of the page when opened

    %PDF-1.3 1 0 obj << /Type /Catalog /Pages 4 0 R /Outlines 2 0 R /PageMode /UseNone /ViewerPreferences << /HideToolbar false /HideMenubar false /HideWindowUI false /FitWindow false /CenterWindow false /DisplayDocTitle false >> >> endobj 2 0 obj << /Type /Outlines /Count 0 >> endobj 3 0 obj [/PDF /Text /ImageC] endobj 4 0 obj << /Type /Pages /Count 3 /Kids [13 0 R 18 0 R 21 0 R ] >> endobj 5 0 obj << /Type /Font /Subtype /TrueType /Name /F1 /BaseFont /Arial,Bold /FirstChar 32 /LastChar 255 /Widths [ 277 333 474 556 556 889 722 237 333 333 389 583 277 333 277 277 556 556 556 556 556 556 556 556 556 556 333 333 583 583 583 610 975 722 722 722 722 666 610 777 722 277 556 722 610 833 722 777 666 777 722 666 610 722 666 943 666 666 610 333 277 333 583 556 333 556 610 556 610 556 333 610 610 277 277 556 277 889 610 610 610 610 389 556 333 610 556 777 556 556 500 389 279 389 583 769 556 769 277 556 500 1000 556 556 333 1000 666 333 1000 769 610 769 769 277 277 500 500 350 556 1000 333 1000 556 333 943 769 500 666 277 333 556 556 556 556 279 556 333 736 370 556 583 0 736 552 399 548 333 333 333 576 556 277 333 333 365 556 833 833 833 610 722 722 722 722 722 722 1000 722 666 666 666 666 277 277 277 277 722 722 777 777 777 777 777 583 777 722 722 722 722 666 666 610 556 556 556 556 556 556 889 556 556 556 556 556 277 277 277 277 610 610 610 610 610 610 610 548 610 610 610 610 610 556 610 556 ] /Encoding /WinAnsiEncoding /FontDescriptor 6 0 R >> endobj 6 0 obj << /Type /FontDescriptor /FontName /Arial /Ascent 728 /CapHeight 500 /Descent 210 /Flags 32 /FontBBox [ -628 -376 2000 1010 ] /ItalicAngle 0 /StemV 0 >> endobj 7 0 obj << /Type /Font /Subtype /TrueType /Name /F2 /BaseFont /Arial /FirstChar 32 /LastChar 255 /Widths [ 277 277 354 556 556 889 666 190 333 333 389 583 277 333 277 277 556 556 556 556 556 556 556 556 556 556 277 277 583 583 583 556 1015 666 666 722 722 666 610 777 722 277 500 666 556 833 722 777 666 777 722 666 610 722 666 943 666 666 610 277 277 277 469 556 333 556 556 500 556 556 277 556 556 222 222 500 222 833 556 556 556 556 333 500 277 556 500 722 500 500 500 333 259 333 583 750 556 750 222 556 333 1000 556 556 333 1000 666 333 1000 750 610 750 750 222 222 333 333 350 556 1000 333 1000 500 333 943 750 500 666 277 333 556 556 556 556 259 556 333 736 370 556 583 0 736 552 399 548 333 333 333 576 537 277 333 333 365 556 833 833 833 610 666 666 666 666 666 666 1000 722 666 666 666 666 277 277 277 277 722 722 777 777 777 777 777 583 777 722 722 722 722 666 666 610 556 556 556 556 556 556 889 500 556 556 556 556 277 277 277 277 556 556 556 556 556 556 556 548 610 556 556 556 556 500 556 500 ] /Encoding /WinAnsiEncoding /FontDescriptor 8 0 R >> endobj 8 0 obj << /Type /FontDescriptor /FontName /Arial /Ascent 728 /CapHeight 500 /Descent 210 /Flags 32 /FontBBox [ -665 -325 2000 1006 ] /ItalicAngle 0 /StemV 0 >> endobj 9 0 obj << /Type /Font /Subtype /TrueType /Name /F3 /BaseFont /ArialNarrow /FirstChar 32 /LastChar 255 /Widths [ 228 228 291 456 456 729 546 157 272 272 318 479 228 272 228 228 456 456 456 456 456 456 456 456 456 456 228 228 479 479 479 456 832 546 546 591 591 546 500 638 591 228 410 546 456 683 591 638 546 638 591 546 500 591 546 773 546 546 500 228 228 228 384 456 272 456 456 410 456 456 228 456 456 182 182 410 182 683 456 456 456 456 272 410 228 456 410 591 410 410 410 273 212 273 479 228 456 228 182 456 272 819 456 456 272 819 546 272 819 228 500 228 228 182 182 272 272 287 456 819 272 819 410 272 773 228 410 546 228 272 456 456 456 456 212 456 272 604 303 456 479 0 604 500 399 548 272 272 272 576 439 272 272 272 298 456 684 684 684 500 546 546 546 546 546 546 819 591 546 546 546 546 228 228 228 228 591 591 638 638 638 638 638 479 638 591 591 591 591 546 546 500 456 456 456 456 456 456 729 410 456 456 456 456 228 228 228 228 456 456 456 456 456 456 456 548 500 456 456 456 456 410 456 410 ] /Encoding /WinAnsiEncoding /FontDescriptor 10 0 R >> endobj 10 0 obj << /Type /FontDescriptor /FontName /ArialNarrow /Ascent 728 /CapHeight 500 /Descent 210 /Flags 32 /FontBBox [ -182 -307 1000 1086 ] /ItalicAngle 0 /StemV 0 >> endobj 11 0 obj << /Type /Font /Subtype /TrueType /Name /F4 /BaseFont /ArialNarrow /FirstChar 32 /LastChar 255 /Widths [ 228 228 291 456 456 729 546 157 272 272 318 479 228 272 228 228 456 456 456 456 456 456 456 456 456 456 228 228 479 479 479 456 832 546 546 591 591 546 500 638 591 228 410 546 456 683 591 638 546 638 591 546 500 591 546 773 546 546 500 228 228 228 384 456 272 456 456 410 456 456 228 456 456 182 182 410 182 683 456 456 456 456 272 410 228 456 410 591 410 410 410 273 212 273 479 228 456 228 182 456 272 819 456 456 272 819 546 272 819 228 500 228 228 182 182 272 272 287 456 8


    I am not sure of how to change the name
     
  9. balamw Moderator

    balamw

    Staff Member

    Joined:
    Aug 16, 2005
    Location:
    New England
    #9
    As I suspected, it seems to be a PDF file. If you get rid of the .html extension after it is downloaded and force it to load in Preview or Adobe Acrobat it should be fine.


    ----------

    Right click on the file -> Get Info -> Name and Extension.

    B
     
  10. GGJstudios macrumors Westmere

    GGJstudios

    Joined:
    May 16, 2008
    #10
    1. Select the file in Finder.
    2. Press enter/return
    3. Highlight anything to the right of .pdf
    4. Press delete
    5. Press enter/return
     
  11. retired thread starter macrumors member

    Joined:
    Aug 3, 2010
    Location:
    NOVA SCOTIA
    #11
    Thank you that worked . . No help from the assessment web site . I guess they saved it only for a windows computer . It opens fine on my son in laws pc
     

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