I ordered two phones through the upgrade program but on the same Verizon wireless account. One for an 11 Pro and the other an 11.
I received an email today that the order (different order number ) was cancelled for the 11 because AT&T couldn’t verify my account. That makes sense since I don’t have an account for them. I thought it was a phishing email but I checked the Apple Store app on the phone and it was, in fact, showing cancelled. I called Apple and they showed the same thing and couldn’t explain how that happened but that I needed to contact Verizon. They then said that when I reorder tomorrow that it should put me back in place for launch day delivery.
Has anyone else had a similar problem.
I received an email today that the order (different order number ) was cancelled for the 11 because AT&T couldn’t verify my account. That makes sense since I don’t have an account for them. I thought it was a phishing email but I checked the Apple Store app on the phone and it was, in fact, showing cancelled. I called Apple and they showed the same thing and couldn’t explain how that happened but that I needed to contact Verizon. They then said that when I reorder tomorrow that it should put me back in place for launch day delivery.
Has anyone else had a similar problem.