Order duplicate iphones = call from Fraud Dept.

Discussion in 'iPhone' started by nejhwk, Jun 18, 2010.

  1. nejhwk macrumors newbie

    Joined:
    Jun 24, 2008
    Location:
    Bay Area
    #1
    Two failed online attempts at ATT.com, never got confirmation/submit page so I went to a store and got a preorder.

    Two days later one of the failed online attempts processed in "the cloud" and I had two orders on my account.

    1.5 hours of customer service later they cancelled it.

    Today I got a call from the fraud department to ask why i ordered two and had to explain all over again. She was very understanding...."There has been a lot going on these last few days, been really busy"

    She wouldn't say what the consequences would be for duplicate orders that ship out to people.

    So if you got two on one account, look for a call from AT&T fraud dept soon.;)
     
  2. ajsnow6234 macrumors 6502

    Joined:
    Apr 9, 2010
    #2
    paraphrase that or no one is going to read it bud... :)
     
  3. djransom macrumors 68040

    djransom

    Joined:
    May 14, 2008
    Location:
    Chi-Town
    #3
    Cliff notes are needed because I'm NOT reading all of that.
     
  4. Jessica Lares macrumors G3

    Jessica Lares

    Joined:
    Oct 31, 2009
    Location:
    Near Dallas, Texas, USA
    #4
    I read it all. BASICALLY, if you use the same SS, but different address information, there will be issues and you'll most likely be called in case someone tried to mess you over.
     
  5. nejhwk thread starter macrumors newbie

    Joined:
    Jun 24, 2008
    Location:
    Bay Area

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