Order keeps getting cancelled

Discussion in 'iPad' started by batman75, Apr 15, 2010.

  1. batman75 macrumors 6502a

    Apr 15, 2010
    I placed a pre-order for a 64Gb iPad with 3G on April 11th. I got an email the next day saying it had been cancelled because they don't ship to international addresses or freight forwarders. Literally it said this:

    I called 1-800-MYAPPLE to tell them that the shipping address was an apartment building in Miami and I had been living there for 10 years. In addition I reminded them that I have shipped Apple products to my home in the past. The rep said it was an error and placed a new order on April 13th with a note explaining that the address was a private residence.

    Today I logged on to see if the shipping had changed to priority as it has with others, and I see it is showing as cancelled again!

    What should I do?

    I have a feeling there may be some bastard doing freight forwarding who lives in my building. Either way I can't get a pre-order placed!!!
  2. bowlerman625 macrumors 68020


    Jun 17, 2009
    Chicago, IL area
  3. mrcc macrumors regular

    Apr 10, 2009
  4. batman75 thread starter macrumors 6502a

    Apr 15, 2010
    I did call them after the first one got cancelled. I tried calling again tonight but customer service is closed and the sales people said they can't help.

    The second order which replaced the first one which was automatically cancelled, was placed over the phone. That one got cancelled too!
  5. jburns macrumors regular

    May 1, 2007
    There's your problem. When the last English speaker left town Apple reclassified Miami.
  6. PandaOnslaught macrumors regular


    Feb 22, 2010
    props dude, that was hilarious lol :D:D:D
  7. batman75 thread starter macrumors 6502a

    Apr 15, 2010
    Don't get me going on that. I get really angry about the lack of English speakers in Miami - it's a major issue. That said the quality of the education in Florida is so poor even the native English speakers aren't entirely comprehensible.
  8. Vesuvio Cat macrumors regular

    Jan 30, 2010
    It's great to see that xenophobia and intolerance have finally made their way to MacRumors Forums!
  9. magpie maniac macrumors 6502

    magpie maniac

    Aug 24, 2007
    Lighten up, Francis. :rolleyes:
  10. risalvor macrumors newbie

    Apr 15, 2010
    Narragansett, RI
    That's the funniest thing I've read or heard all day.
  11. batman75 thread starter macrumors 6502a

    Apr 15, 2010
    Hilarious. But can you guys help me? Let's get this thread back on topic. Apple thinks my address is either a freight forwarder, FPO, APO or PO Box. The rep on the phone doesn't know how to fix that and the system automatically cancels orders whether placed online or via phone rep.

    Has anyone had this issue before?
  12. qtx43 macrumors 6502a

    Aug 4, 2007
    It doesn't make sense, the email says you have one week to contact them or they'll cancel your order, but you also say they canceled your order without waiting a week. With the way it's been selling, every day counts, I'd be annoyed and try to get my original April 11th order date reinstated. If the rep on the phone doesn't know hot to fix that, ask for the rep-on-the-phone's boss. Usually if you work your way up the chain of bosses in a company you get results eventually (it's the eventually that's annoying).
  13. SchneiderMan macrumors G3


    May 25, 2008
    I don't know what's going on with Apple but every time i order online with them they send it to a wrong address, my last purchase was an iPad that has a different city/street name and wrong zip code even though i gave them the correct address.
  14. Nash Bridges macrumors regular

    Nash Bridges

    Apr 2, 2010
    San Francisco
    Why don't you just walk into a store and buy one when they are released?
  15. batman75 thread starter macrumors 6502a

    Apr 15, 2010
    Yeah I am going to push for that. It's crazy the email says I have a week to resolve it but the account status on the website says cancelled.

    These guys really should get their act in order.
  16. batman75 thread starter macrumors 6502a

    Apr 15, 2010
    I anticipate they will be in short supply and sell out. Plus I don't like waiting in line - just not a good use of time.
  17. MiguelS macrumors regular

    Mar 15, 2010
    San Jose
  18. batman75 thread starter macrumors 6502a

    Apr 15, 2010
    Okay. I am calling in the morning and I'm going to be relentless.
  19. Soulcrux macrumors 6502


    Nov 8, 2008
    Don't you have a friend who's house you can ship it to? If it was me, I wouldn't dare try to do the whole "customer service" debacle and just have it sent to a friend's house and pick it up there.
  20. batman75 thread starter macrumors 6502a

    Apr 15, 2010
    Customer service rep told me same thing. She said it would be slow to fix their database and given iPad 3g timing I am better off delivering to a different address.
  21. rtay macrumors regular

    Feb 16, 2010
    there will be plenty. i thought the same thing on the wifi launch. these are more expensive too, plus the launch got delayed worldwide to make sure there will be plenty. so your good, just relax and hit up your nearest apple store around noon, the line should be short by then.
  22. old-wiz macrumors G3

    Mar 26, 2008
    West Suburban Boston Ma
    Maybe the Apple ordering system thinks that Miami is now part of Cuba?
  23. leesweet macrumors 65816


    Feb 1, 2009
    Northern Virginia, USA
    Interesting.... I'm also thinking the address is coded as 'bad' somehow. I vote for 'ship to friend's house' as quickest answer, since until the database is corrected, you can't use it for anything Apple (I bet).
  24. iVoid macrumors 65816

    Jan 9, 2007
    That could be a problem because the billing address for his CC will be different. Some online retailers cross check the shipping and billing addresses to avoid scammers.Don't know if Apple does, but they do seem to be being very particular about addresses overall.

    Still might be worth a shot, though.
  25. EddyP macrumors 6502

    Feb 12, 2010
    They have obviously never been to Miami. ;)

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