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Orderd 1 iPad 32GB, White. Apple Cancelled my Order.

S

scrappydoo93

macrumors regular
Original poster
Jun 11, 2009
245
67
United States - East Coast
Ok, now WTF is that? I made 1 iPad 2 32GB order for a white one. Just recieved a mail that my order is canceled because I purchased more than the limt of 2 ipads per person. How fair is that now?

I was probably the first to order, around 1:05. My shipping time was 5 days, but now I re ordered, long 26 days.
 
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Got my order canceled as well. Ordered 2 though.

Does your order status say Canceled or Not yet shipped?
 
E-mail them and explain the situation. It might be some computer glitch on their part. Either that or someone hijacked your account.
benna said:
It got canceled entirely.

Received mail from Apple saying that I exceeded the limit, but how come? I've ordered only 1
Click to expand...
 
26 days if you place an order now? ouch...

i was planning on waiting a few weeks to read reviews and see if there were any major issues in the first batch..but hmm thats crazy :eek:
 
benna said:
It got canceled entirely.

Received mail from Apple saying that I exceeded the limit, but how come? I've ordered only 1
Click to expand...

that's exactly what happened to me and I ordered immediately as their store went live.

quite ridiculous :mad:
 
Same here, ordered 2 iPads and 2 covers, got cancelled with same reason. Maybe their system is mistakenly counting past iPad 1 orders in the 2 per customer limit?
 
sam2428 said:
26 days if you place an order now? ouch...

i was planning on waiting a few weeks to read reviews and see if there were any major issues in the first batch..but hmm thats crazy :eek:
Click to expand...

I'm sympathetic about that for people committed to buy. But I kind of like that month wait time. I have an original and told myself I don't need, or even really want, iPad 2 features, so I'm committed to buy the iPad 3, but skip this cycle. Ready availability early on greatly increases the chance I'll crack due to the ooh look shiny thing factor. But take the instant, or near-instant gratification element out of it and my bank account and credit card remain safe from pillaging.
 
I've been seeing a lot of posts about this same thing.. I ordered two ipads and two cover and just last night I got an email from my bank saying that my charges went through for the ipads and covers.. So hopefully they will ship them soon.. I have no idea why some customers are getting their orders cancelled.....


James
 
I'm also thinking of this.. Did anybody in their account check order status and then click on the little tab that says pre-sign for this shipment.. Maybe when you click on that it is causing a problem.....?????


James
 
maybe you should cancel the order, and just wait.. i mean you have to wait a month.. the chances of iPads arriving in a store near you is well pretty high (probably)
 
Me too

I ordered a single white 64 wi-fi at 3:30 am, got an order confirmation and ship date. Then 12 hours later, I got a notice the order was cancelled for being over the limit. They stillcharged me for the Apple Care, though. This was a web order though the apple store app from my phone. I can see in my account that no one else has tried to order additional iPads - only the cancelled order is there.
I called customer service, the first-level person sees that it was cancelled, sees that it was automatic, and can't undo it. I'm on hold for a manager now (30 min and counting).
 
Follow-up

mvigeant said:
I ordered a single white 64 wi-fi at 3:30 am, got an order confirmation and ship date. Then 12 hours later, I got a notice the order was cancelled for being over the limit. They stillcharged me for the Apple Care, though. This was a web order though the apple store app from my phone. I can see in my account that no one else has tried to order additional iPads - only the cancelled order is there.
I called customer service, the first-level person sees that it was cancelled, sees that it was automatic, and can't undo it. I'm on hold for a manager now (30 min and counting).
Click to expand...

Got through to manager, finally. He said they are aware of multiple instances of this issue and that we should get a follow-up email about it in 24-48 hours. It's not a solution, but it's getting there.
 
mvigeant said:
Got through to manager, finally. He said they are aware of multiple instances of this issue and that we should get a follow-up email about it in 24-48 hours. It's not a solution, but it's getting there.
Click to expand...

yep, thats what i was told as well! Hope my white ipad 3g is re-ordered and skip these weeks of waiting! (i originally had 3-5 days shipping wait, ordered at 1-5mins past its launch time)
 
This is totally crazy.

I placed a second order which was set to be delivered in 25 days, got canceled as well. I had ordered only one iPad, not even the smart covers. Looks like they're totally screwed up.
 
Uhh... What does it say? Apple says just canceled? Because I just placed an order and it says my order has been acknowledged. Call them up and ask them.
 
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