Ordered 6 core canceled for 8 core 2.93 - expercom cancelled on me - what to do?

Discussion in 'Mac Pro' started by leftPCbehind209, Sep 9, 2010.

  1. leftPCbehind209 macrumors member

    Aug 23, 2010
    Ordered the 6 core last day of ipod promotion. Saw deal for 8 core 2.93 yesterday. Got cancellation email below today from Expercom.

    In the meantime, Apple has already shipped (and I received) the Ipod Touch and Epson printer. However, I called APple yesterday and canceled the original 6 core order.

    Think they will still let me go through w/ order and promotion?

    Here is what was emailed to me:

    Your order has been cancelled for the following reason:

    We were informed by Apple that these units are not as advertised. It is actually a 4-core, not an 8-core. This order has been cancelled. Please give us a call at 888-563-6112.

    Order #: XXXXXXXX
    Order Date: Sep 8, 2010
    Account E-mail: XXXXXXXXXXXX@yahoo.com

    The following items were NOT accepted and will not be shipped:
    * Mac Pro 8-core 2.93GHz 6GB/1TB/ATI Radeon 4870 with Applecare
    Price:$3,038.00, Qty:1, Item Subtotal:$3,038.00
  2. gretschRB macrumors newbie

    Aug 18, 2010
    Expercom f'd up
    I ordered one yesterday as well.
    I told the sales rep the model number matched a quad , not Octo
    He the proceeded to tell me they shared the same model number.
    Sounded real fishy to me.
    After he confirmed with his manager he told me agian that it was indeed an 8 core.
    So the order was placed.
    Sales guy [who was nice] later called me and sheepishly admitted they were wrong .. Ugh
  3. alphaod macrumors Core


    Feb 9, 2008
    I'm pretty sure you can call and try. If you don't get the promotion, you probably should either return the iPod or get it exchanged for the latest model.
  4. leftPCbehind209 thread starter macrumors member

    Aug 23, 2010
    Apple has authorized returns on the IPOD and printer.

    Also, Expercom worked with me on getting a new 6 core and treated me fairly (considering the predicament their cancellation caused).

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