Ordering 3gs Issues

[GAdawg]

Sorry for the long post

So, I've been trying to pre-order a iphone 3gs for the past few days and have been unsuccessful. At the online Apple store it says there was an issue trying to access the AT&T account to authorize. On my att online account i can go through and add the phone to the cart and everything, but it forces you to pick a rate plan. I currently have the original iphone that is #4 on a family plan and want to replace that with the new iphone. There is no way to just keep everything the same (except with $30 data instead of 20). Anyone else having similar problems?

There is also a Premier discount on the account if that helps

 

[Runt888]

I would call AT&T, they can help you more than we could.

 

[jazz1]

Go To ATT Store

I ended up going to my local ATT store as the online Apple ordering system, and in-store system (same system) would not let me complete the order. I already have a 3G and I was trying to get an upgrade before my contract was due for one. That may have been my problem. You'd think the online system could handle the order. But noooooooooo Even the Apple Store basically couldn't fix the issue, only the ATT store. Of course I'll have to see if it really worked. I may only have a $499.00 piece of paper come release day.

 

[RSW]

Sorry for the long post

So, I've been trying to pre-order a iphone 3gs for the past few days and have been unsuccessful. At the online Apple store it says there was an issue trying to access the AT&T account to authorize. On my att online account i can go through and add the phone to the cart and everything, but it forces you to pick a rate plan. I currently have the original iphone that is #4 on a family plan and want to replace that with the new iphone. There is no way to just keep everything the same (except with $30 data instead of 20). Anyone else having similar problems?

There is also a Premier discount on the account if that helps

I would head to the ATT store. That is what I did, it was quick and painless.

 

[NeoSput]

I had a similair issue to your second part. After about 2 hours of being on the phone and being on hold, they found out it was a problem with the Premier Discount. I was no longer with the company and wasn't receiving a discount on my plan for the original iPhone, so I had them take it off my account. I have a regular account and I was able to pre-order the 3Gs

 

[GAdawg]

Thanks I'm just going to go to the store, which is was trying to avoid because last time I went to the store to get a new phone, they messed up lots of things, but I guess there is no other option

I may only have a $499.00 piece of paper come release day

LOL

 

[dave006]

Sorry for the long post

So, I've been trying to pre-order a iphone 3gs for the past few days and have been unsuccessful. At the online Apple store it says there was an issue trying to access the AT&T account to authorize. On my att online account i can go through and add the phone to the cart and everything, but it forces you to pick a rate plan. I currently have the original iphone that is #4 on a family plan and want to replace that with the new iphone. There is no way to just keep everything the same (except with $30 data instead of 20). Anyone else having similar problems?

There is also a Premier discount on the account if that helps

This is a common issue with ordering the iPhone 3G S if you have FamilyTalk rate plan with the $30 Messaging for Familes SMS Txt plan. The Apple system is not able to access the account with this feature active. Just remove it and complete the upgrade and then re-add the $30 Messaging for Familes SMS Txt plan. It is covered in a couple of threads.

Dave