I ordered my mum a Photobook through iPhoto for her birthday. After the order was late and missed my mum's birthday, they told me to wait a few more days. I waited for a few more days, and emailed them back asking me what happened. Now they tell me that my order was returned to their warehouse where a full refund has been issued. They can't just resend packages returned to Apple, so I need to place another order "at my convenience." Hey, you know what would be convenient? If my mum got her book!!! If they just resent the damn package. Expresspost. For free. I want to file a complaint and talk to a manager, but they don't seem to have any sort of phone number, only that blasted email service they have where they give me some automated response (or so it seems). Also, the quality is supposed to be bad unless you "tweak" one of the plist files and adjust the quality setting to be 300 dpi instead of the 150 dpi default setting. Has anybody else had any experiences with the Photobook system? Does anybody have a phone number I could call to make my complaint? Even though it seems like there's no phone number, I figured that the best chance I have of finding one was if I posted at MacRumours.