Ordering AT&T phone from APPLE.COM. How I did it...

Discussion in 'iPhone' started by mayerkim, Oct 7, 2011.

  1. mayerkim, Oct 7, 2011
    Last edited: Oct 7, 2011

    mayerkim macrumors member

    Dec 2, 2010
    Southern California
    I've been posting on the "Apple Store is Down" thread and I want to clear up a few things that people seem to be questioning.

    First things first, ordering on AT&T website seems like it is the easier choice to go by, as long as you have all of your shipping addresses in order. I have been getting notices from people on the forums and other friends ordering the phone that AT&T won't let you change the shipping address. This poses a problem to the people who have a different billing and shipping address (running off of a family plan, old home address, business accounts--although I'm not sure about this one). If you want the phone shipped to a different address, you can't use AT&T. I can't guarantee that it'll be possible on apple.com because I didn't have to go through it; but it's definitely a no-no on the AT&T website.

    Okay! So! Some background. I ordered my iPhone 4 RIGHT when it was released to the public. Hence, I'm not eligible for a discounted upgrade option yet. With that in mind, I ordered ONE AT&T 64GB WHITE IPHONE with EARLY UPGRADE PRICING. Here is how my night has looked.

    1. Started the refresh war at 11:58PM on 10/6. Store.Apple.Com was already down from several hours before, but as 12:01 drew nearer, Apple servers started slowing down. I kept on going and go a lot of fails.

    2. At around 12:20, I found out that Verizon and Sprint websites were working, but Apple and AT&T website were still not working. Kept refreshing.

    3. At around 12:40, Apple Store came back up (with messed up CSS codes from the refresh). Began a very long and painful process of entering in information to check eligibility and stuff.

    4. At 12:53, I finished the eligibility check and the phone was reserved. I received a confirmation letter from Apple <order_acknowledgment@orders.apple.com>. It read the following:

    Dear MAYER,
    Your iPhone has been reserved and your reservation number is: xxxxxxxxxx61

    We will email you at this address (xxxxxxxxxxxx@gmail.com) when it’s time to complete your order. At that time, you will return to the Apple Store to confirm pricing and plan selection.

    You may check the status of your reservation at any time by visiting buyiphone.apple.com/status

    Thank you,
    The Apple Store Team

    5. At 1:10AM, I received my second email asking me to finish the ordering process. It read like this:

    Dear MAYER,
    Your iPhone order is ready to complete. Please click here to return to Apple.com to complete your order.

    In order to maintain the priority of your order, you will need to complete your order by Saturday, October 8, 5:00PM PDT.

    In order to complete your order you will need to:

    Confirm your iPhone pricing
    Select a messaging plan
    Select a data plan
    Choose where to get your new iPhone and check out
    Your reservation number is xxxxxxxxxx61. If you have any issues completing your order, please call 1-800-MY-APPLE.

    Thank you,
    The Apple Store Team

    6. Immediately following, I tried to access the links provided in the second email and complete the purchase, but it did not work. This is believed to have been because of the AT&T Premier downtime.

    7. At around 2:00AM, AT&T Premier website came back online and I got through the order build page. The loading struggled again near the end. I had to switch my browser from Safari to Google Chrome and it worked a whole lot better. About 10 minutes later, I finally got through.

    8. I submitted the order and a third email from Apple came in, confirming the order placement. My credit cards were charged to reflect the invoice/receipt.

    Honestly, I don't know if this is going to help anyone, but it seems like a lot of people are confused. But at least people now know that the store work and that you CAN get the phone. Goodnight everyone! It's 3AM now...
  2. vitzr macrumors 68030


    Jul 28, 2011
    Thought I'd try Apple just for kicks but as in the past it was sheer madness.

    Went to AT&T online and sailed right through.

    Not sure why Apple makes things so difficult when AT&T doesn't.

    I wasn't even going to participate till my wife dropped her iP4 and it shattered. Whoever decided on glass was a damn idiot.
  3. mayerkim thread starter macrumors member

    Dec 2, 2010
    Southern California
    That's what I've been told by many people. I would have gone through the AT&T website, but I had not enough money in my card. I was contemplating what to do and then the 2nd email came in form apple. Then I found out that they allow you to use two cards for purchase (oh the things that I do for Apple). I set it up and BAM all's through. Yay!
  4. DroidRules macrumors 65816

    Aug 10, 2010
    Not to be a jerk but what's the point of your above post?

    You didn't have some magic way to get it.... just did what every one else had to.

    Could of paid the $199 for out of warranty replacement. OR just have your wife not drop her $700 phone.
  5. rkahl macrumors 65816

    Jul 29, 2010
    I used the apple store app on my iPhone at 12:40am pst. Took me about 2 seconds. I got my confirmation email from apple at 12:50am. Use the app because its faster than the computer.
  6. rockyroad55 macrumors 601


    Jul 14, 2010
    Phila, PA
    And I just went to bed after giving up on the refresh war, just woke up, and ordered an iPhone without any hassle.
  7. DroidRules macrumors 65816

    Aug 10, 2010
    LoL, tried the app from the get go. Kept timing out and so forth. I then got the awesome reserved iphone deal.... now you can't order on if you have one reserved and it won't let you in to cancel your order. Keeps coming up with an oops! screen or just times out.
  8. pingfan59 macrumors member

    Aug 9, 2011
    I actually like the glass screen, if you wanted a phone you could drop, should still have that nextel/sprint rugged phone for construction workers.

    Invest in an otterbox and your wife will be safe for future inclinations to throw her phone towards the concrete.
  9. David R macrumors 6502

    Nov 10, 2003
    Orlando, FL
    I received a couple Apple gift cards for Christmas and I decided to save them and use them for a new iPhone.

    So while I was getting frustrated with the site at midnight (or 3 AM here), I couldn't go over to the AT&T site like others did if I wanted to use the gift cards.

    I went back to bed and I woke up a while later. I was able to get through to the "reserve" pages. A couple hours later, like you, I got the email asking me to finalize the order.

    At that point it took me just a couple minutes to choose my plan, enter my gift cards and complete the purchase.

    I wish it would have gone smoother but the truth is that I was all set by 7:40 AM local time and I should get the new phone on Friday.

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