On Nov 6, I ordered a refurbished 2.4 C2D 13" MBP from the Apple refurb store along with Apple Care. My order was originally supposed to be shipped within 2-4 business days and be delivered between the 11-16. After 4 days passed and the computer was shipped, I called Apple to see what was up. They apologized for the delay and put the computer on expedited shipping and said it would go out the next day (Nov 11). When Nov 11 passed and the computer was not shipped out, I called again and the person I talked to assured me that there was nothing wrong with my order and it would still be delivered by the new date (Nov 17). He then said that he would throw in a free incase for my troubles. The next morning I looked on my order status to see that no only had the computer not shipped, but the moron sent the wrong size sleeve. I called Apple again to request that the correct size sleeve be sent. (I now have to go to fedex and return the wrong one). At this point, I don't know what to do. Each time I call I'm feed the same BS. Theres nothing wrong with my order and their sorry for the delay. Help!