Hi all,
I am trying to install Lion as a fresh install. When installing Lion you are aced to log into your apple account to verify you have purchased lion, upon entering my details I get a message which reads "An unknown error has occurred" with the option to cancel or retry.
Does anyone have any idea what could be happening?
I am connected to the internet - I can use safari.
I have tried logging into the mac app store from another mac and I was able to.
Reboot does nothing
Holding down the power button without power cord for 15 seconds (?) does nothing. (not sure what this does but i know apple ask you to do this in their telephone support)
Out of hours for phone support and could really do with getting this sorted out tonight.
Many thanks for any help
I am trying to install Lion as a fresh install. When installing Lion you are aced to log into your apple account to verify you have purchased lion, upon entering my details I get a message which reads "An unknown error has occurred" with the option to cancel or retry.
Does anyone have any idea what could be happening?
I am connected to the internet - I can use safari.
I have tried logging into the mac app store from another mac and I was able to.
Reboot does nothing
Holding down the power button without power cord for 15 seconds (?) does nothing. (not sure what this does but i know apple ask you to do this in their telephone support)
Out of hours for phone support and could really do with getting this sorted out tonight.
Many thanks for any help