OS X Lion fresh install problem

Discussion in 'Mac Basics and Help' started by Rhalliwell1, Sep 29, 2011.

  1. Rhalliwell1 macrumors 6502a

    May 22, 2008
    Hi all,

    I am trying to install Lion as a fresh install. When installing Lion you are aced to log into your apple account to verify you have purchased lion, upon entering my details I get a message which reads "An unknown error has occurred" with the option to cancel or retry.

    Does anyone have any idea what could be happening?

    I am connected to the internet - I can use safari.
    I have tried logging into the mac app store from another mac and I was able to.
    Reboot does nothing
    Holding down the power button without power cord for 15 seconds (?) does nothing. (not sure what this does but i know apple ask you to do this in their telephone support)
    Out of hours for phone support and could really do with getting this sorted out tonight. :(

    Many thanks for any help
  2. Sc00tr macrumors regular

    May 28, 2011
    sounds like you are you using the recovery option. Try making a boot disk instead.
  3. lighthouse_man macrumors 6502a

    Mar 13, 2005
    Why don't you skip that part and see if it works?

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