OS X Photos App, ill-timed IOS 8 and OS X 10.10 releases

Discussion in 'OS X Yosemite (10.10)' started by 3282868, Sep 27, 2014.

  1. 3282868 macrumors 603

    Joined:
    Jan 8, 2009
    #1
    Forgive me if this is the wrong forum, I couldn't think of a more appropriate one.

    I'm really perplexed at Apple's timing; iOS 8 release with 10.10 features unavailable until October release, then iPhoto and Aperture being retired for a "Photos" app that has been under development for quite a while, but not until next year.

    I get that development takes time, things happen, etc, but these are pretty important releases. Why would they time it so badly? These announcements were made long ago, so this isn't a matter of issues delaying a proper release. They planned on "Photos" for a 2015 release since June. Could have been handled better. Any one have any news or further information on "Photos"?
     
  2. whtrbt7 macrumors 6502a

    Joined:
    Jun 8, 2011
    #2
    I'm frustrated by this transition as well. Basically it seems as if Apple is rewriting their commitment to users by shutting down key services and then reinstating them as a different entity within a 6-month to 1 year period of time. Generally things work ok with Yosemite but it seems like the photos transition and the iCloud Drive/iWork documents transition seems to be pretty rough.
     
  3. afsnyder macrumors 65816

    Joined:
    Jan 7, 2014
    #3
    Apple dropped iCloud Photo Library support because Photos app is not released in iCloud.com or OS X Yosemite.

    Apple doesn't have an iCloud Drive option for OS X users though, which could be a problem since apps can't take advantage of the new and old way... Apple should have released iCloud Drive and iCloud photo library in October... but you know, I haven't upgraded yet so I'm perfectly fine.
     
  4. phrozend macrumors member

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    May 14, 2014
    #4
    To be honest, I'm struggling to see the point of this discussion. As you've already stated, development takes time. Should they have delayed the releases of iOS and OSX to line up with the release of Photos? No, and I think we can all agree on that. Should they rush Photos and (possibly) give us an unfinished product? No, but who knows. Now that iOS 8 is released, maybe the development of Photos has sped up and maybe we're in for a surprise when they announce the release date of Yosemite.

    I understand that knowing there's some features we can't access yet is annoying, but it's just annoying because we know what's coming. It's just anticipation. I think they might have made a mistake by announcing the app so far in advance, but I guess they had to because it ties in with the Photos for iOS APIs. (I'm not a programmer so I'm probably wrong and don't know what I'm talking about.) If they had kept Photos for OSX a surprise until the day of its release, I think we would all be much happier. "We believe fundamentally that people love surprises - Tim Cook
     
  5. Planey28 macrumors 6502

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    Greater Birmingham, UK
    #5
    It's worth noting there is a broken alias to Photos in the dock by default in Yosemite beta 3, so this may be the case.
     
  6. MikhailT macrumors 601

    Joined:
    Nov 12, 2007
    #6
    I don't understand what you're perplexed about. You seen to have the time scale mixed up, it takes years to develop these software and updates, not months. In addition, Apple have to release new software in time for their new hardware like the iPhone 6/6+ this month, so they shipped iOS 8 without all of the features.

    If iPhone 6/6+ wasn't released this month, they would've shipped iOS 8 in a few months with all the features basically ready to go.

    They announced Photos for OS X in June, that's 4 months and that's it. The announcement was just to inform people what Apple is working on and let them plan their own path to the replacement. Not everybody wants to use the new Photos for OS X as it is not a replacement for Aperture. Because of that announcement, Adobe stepped up and announced their upgrade path for people who needs a proper replacement for Aperture.

    Photo Stream still works without iCloud Photo Library feature and iPhoto on Mac still works with iOS 8 devices.

    Generally the idea is that unless you have pressing needs for something in a new iOS and OS X updates, you shouldn't update right away because something will be broken at the first releases. In your case, you can simply wait for them to finish Photos.app next year before updating to both iOS 8 and OS X Yosemite, there is no need for you to upgrade right away.
     
  7. Fuchal macrumors 68020

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    Sep 30, 2003
    #7
    I wouldn't be surprised to see a Photos public beta soon with final release in 2015.
     
  8. Wild-Bill macrumors 68030

    Wild-Bill

    Joined:
    Jan 10, 2007
    Location:
    bleep
    #8
    The "core rot" at Apple is running deeper...

    Add "iCloud Mail Unavailable" to the list...

    Have a look at the iCloud status page.... UNSAT.
     
  9. Planey28 macrumors 6502

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    Greater Birmingham, UK
    #9
    Because online services have never gone down before...
     
  10. Wild-Bill macrumors 68030

    Wild-Bill

    Joined:
    Jan 10, 2007
    Location:
    bleep
    #10
    iOS 8.0 - iOS 8.0.1 - iOS 8.0.2 - iCloud outage.


    FAIL - FAIL - FAIL - FAIL.

    In rapid succession. NO. That hasn't happened before.

    Put down the kool-aid
     
  11. DoctorFedora macrumors regular

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    Jun 8, 2010
    #11
    Guys nothing bad ever happened when steve jobs was alive
     
  12. Padmini macrumors 6502a

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    Aug 9, 2014
    #12
    I have to agree as well, its pretty disgraceful. They should have held off until everything was ready at once.
     
  13. bushido Suspended

    bushido

    Joined:
    Mar 26, 2008
    Location:
    Germany
    #13
    i agree, it is very confusing and the names arent very clear either if u ask me. stuff doesnt "just work" anymore.

    Photostream, iCloud, iCloud Photos, iCloud Drive, Photos, Continuity, Handoff, Family sharing, iTunes Match

    as Cameron Diaz said in the Sex Drive movie "NO ONE UNDERSTANDS THE CLOUD"

    some things are working others have been delayed
     
  14. rorschach macrumors 68020

    rorschach

    Joined:
    Jul 27, 2003
    #14
    You clearly didn't experience the MobileMe launch. The me.com website mostly unavailable for days after the launch; inadvertent credit charges; falsely advertised "Exchange for the rest of us" push syncing; email down for almost a week with some people having hundreds of emails erased. All this in the span of less than 2 weeks of the launch. Apple issued two public apologies and had to give a lot of people a free year subscription. The head of the team was also fired.

    Do you know why Apple now releases iOS updates a few days before the new phones launch? Precisely because of what happened that week. The iPhone 3G, MobileMe, and iPhone OS 2.0 were released on the same day and it was a disaster.

    As for pulling updates? 10.2.8 that killed ethernet connectivity. Apple TV update 6.0 that bricked some devices.

    This is nothing compared to problems they've had in the past.
     
  15. Wild-Bill macrumors 68030

    Wild-Bill

    Joined:
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    Location:
    bleep
    #15
    Oh I remember it just fine. I had that service back when it was .Mac

    But I don't remember the MobileMe launch/fiasco being preceded by three faulty iOS updates in a row.
     
  16. cookies! macrumors 6502

    Joined:
    Jul 3, 2011
    #16
    I wish they had learned from past mistakes on this. My poor parents are confounded about how iOS 8 photo syncing will and does work with Mavericks/ what will soon be Yosemite. They've already had to go on the phone with Apple Support twice for syncing issues in iOS 8.
     
  17. 3282868 thread starter macrumors 603

    Joined:
    Jan 8, 2009
    #17
    I believe a major factor was in the transition from .Mac to Mobile/iCloud. When I worked as a GM for a retail district [years ago, hush, I'm still young... ish lol], .Mac was a $99 "add-on" that floor specialists pushed along with AppleCare to improve their UPT's and DPT's. Specialists took time to explain the service, setting it up with a new Mac, etc. (This was before the iPhone launch in 2007). I thought .Mac was a great service (iDisk, Dock/Keychain syncing, web hosting, etc - features now returning), so I spent ~15-30 minutes with clients on explaining OS X and .Mac. This encouraged them to return as loyal clients and improved sales, more importantly they really understood and loved it after I took the time.

    Now, it's a free service and floor specialists aren't pushing it as it doesn't effect their sales. This summer while visiting a retail location in my area for work, a few floor specialists weren't able to or didn't want to help a customer with her new iPhone 5S. I spent about an hour, answered her questions. She was never told about iCloud backups so setting up her new 5S she lost data. I explained how it works and to use full iCloud services with a free iCloud account, other email accounts work as your iCloud account but crucial services won't. In the end, she left the store with a solid understanding of iOS 7 and was amazed as a non-tech savvy consumer with everything it could do.

    My point: iCloud and iOS aren't a failure in execution, they're failing at the retail level (front of house) as floor specialists don't have incentive or full understanding. We're trying to address this discrepancy by encouraging floor specialists to take [reasonable] time in working with customers. This would lesson the Genius Bar load as most customers wouldn't have to visit the store for answers to questions that can be resolved when they purchase an iOS device and/or OS X system. How do you motivate sales on free services? Can't begin charging an annual fee, it'd be difficult to count iCloud storage subscription increases towards sales. One option under consideration: every customer who creates a free iCloud account with setup can be linked to the associates sales, those with the most could earn incentives.

    Otherwise, unless you're dealing with numerous stores, customer reviews, and matters regarding how quickly Apple OS's change, it's easy for us "tech savvy" individuals to dismiss this as a non-issue. It's a prevalent issue and it's hurting what made Apple so appealing: great customer service and features. Many consumers haven't mastered iOS 7 (or updated to it) and now iOS 8 is already here. Many are still on OS X 10.7 and still don't know the basics. Pushing out annual releases has also impacted developers as they constantly have to update their app's for multiple display sizes, hardware, compatibility, etc, in addition to improving their app's with new features and such, also consuming their time for development in new app's. Add the matters of recent updates literally crippling devices, it's too much. Yes, updates in the past have had their issues, but not to this extent. Quality takes time. I believe we need to restructure retail front of house support, focus on quality service, take the time with customers instead of rushing them (stores would also be less crowded allowing specialists the time to sell and assist instead of rushing around a crowded store, one of the many reasons self check-out came to be), and avoid matters through preventative care (better service) rather than treatments (addressing easily resolved matters after the fact).

    Just my $.02. There should be a return to slowing down pace in certain area's in order to improve quality, repeat clients, and less confusion.
     

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