OS X Utilities error

Discussion in 'MacBook Pro' started by emgo22, May 1, 2018.

  1. emgo22, May 1, 2018
    Last edited: May 1, 2018

    emgo22 macrumors newbie

    Joined:
    May 1, 2018
    #1
    Hello! I recently logged in to my old MacBook Pro and came across a box asking me to select a language. I select English & then I’m taken to the OS X Utilities page. I am unable to restore, nothing comes up in the pop up box to select, I can’t reinstall and disk utilities tells me there are errors that can’t be fixed. I had tons of pictures that I had on here and it’s the only thing i want back. Help!!!!! Please tell me there is a fix

    **Ive tried to verify disk and repair the disk0s2 drive and received the following errors:

    Missing thread record (id = 7367779)
    Incorrect number of thread records
    Volume header needs minor repair (like 10 times)
    The volume Macintosh HD was found corrupt and needs to be repaired.

    When I try to repair, it looks like its doing it's thing then I get a pop up that says: Disk Utility can't repair the disk. Back up as many of your files as possible, reformat the disk, and restore your backed up files." I DON'T KNOW WHAT THIS MEANS AND I DON'T KNOW HOW TO BACK UP MY FILES AT THIS POINT =( PLEEEEEEEASE HELP

    Capacity is 499.25 GB-not sure if this has anything to do with it but just throwing out whatever I see.
     
  2. TC_GoldRush macrumors 6502

    TC_GoldRush

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    Dec 6, 2017
    Location:
    Nevada, USA
    #2
    Never seen that issue before, have you contacted Apple support about this issue? The product ID/serial number should be on the bottom of the laptop, call or contact them and tell them all the error codes you're seeing. If worst comes to worst you could always either take it to a store to get the files off of it, then do an internet restore. Don't worry if the laptop is out of warranty, Apple support will still help you (unless the laptop is from before 2006). Sorry I couldn't be much of help, I'm still learning myself. Good luck OP!
     
  3. oatman13 macrumors regular

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    Feb 14, 2013
    #3
    Download DiskWarrior it uses a more sophisticated method for repairing HFS+ issues than Disk Utility does. Only downside is that it costs money; but it will more than likely work.
     
  4. Weaselboy Moderator

    Weaselboy

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    #4
    Sounds like you have a bad/failing drive there. I would not try running any more recovery utilities until you are able to copy the data off there. Try a command-option-r boor to Internet recovery, then use the Disk Utility restore feature to clone the internal drive to an external drive to hopefully recover some data. Then you can try repair utilities or replace the internal drive.
     
  5. Audit13 macrumors 68040

    Audit13

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    Toronto, Ontario, Canada
    #5
    Your only solution may be to remove the drive and connect it to another Mac using a USB enclosure or USB/sata adapter.
     
  6. emgo22 thread starter macrumors newbie

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    May 1, 2018
    #6

    Thank you for replying. I read somewhere that external drives from the store aren’t coded or set up to run with Mac (or something along those lines) is there something specific I should be looking for ? Sorry, I really have absolutely NO idea what I’m doing and don’t want to risk messing anything up
    --- Post Merged, May 2, 2018 ---
    Might you be able to tell me how to do that? Is it doing what was recommended by weasel boy? Sorry, I’m clueless when it comes to all this technical stuff
     
  7. Weaselboy Moderator

    Weaselboy

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    #7
    Most drives come formatted for Windows, but they can easily be reformatted for a Mac using Disk Utility. Just attach the drive and use Disk Utility to erase the drive to Mac OS Extended (Journaled) format.
     
  8. emgo22 thread starter macrumors newbie

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    May 1, 2018
    #8
    Awesome! Thank you. I will try that today
     
  9. emgo22 thread starter macrumors newbie

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    May 1, 2018
    #9

    So I got the drive- it says it is compatible with both MAC and Windows. Would you be able to walk me through the transfer process?
     
  10. Weaselboy Moderator

    Weaselboy

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    #10
    You bet...

    First do a command-option-r boot to Internet recovery. Select your wifi then you should see a spinning grey globe while the recovery utility downloads over the internet. Then you will see the recovery screen.

    Now attach the new drive and launch Disk Utility. First turn on Show all devices in the dropdown at the top left (if you are in an older macOS version you may not need to do this). Then select the new external drive and click the erase button and set it up like in my screenshot then click Erase. That will format the new drive for your Mac.

    Screen Shot 2018-05-02 at 12.51.42 PM.png Screen Shot 2018-05-02 at 12.51.23 PM.png

    Now select the newly formatted external drive like in my screenshot, then click the Restore button. Select the existing internal drive in Restore from: then click Restore. That should clone the old internal to the new external.

    Screen Shot 2018-05-02 at 12.54.04 PM.png
     
  11. emgo22 thread starter macrumors newbie

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    May 1, 2018
    #11
    my options are completely different ..... I don't know what to do.

    I got an error message "restore failure" could not validate source-error 254
     
  12. Weaselboy Moderator

    Weaselboy

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    #12
    That is likely because the drive is bad, and does not bode well. I think at this point I would just put in a new drive and put the old drive in an enclosure and see what you can recover with something Diskwarrior that was mentioned earlier.
     
  13. emgo22 thread starter macrumors newbie

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    May 1, 2018
    #13

    Can you explain what that means? IM SO SORRY. Is this something I can do myself or do I need to take it somewhere? I tried contacting apple but they couldn't help
     
  14. Weaselboy Moderator

    Weaselboy

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    #14
    Can you tell us exactly what year and model MacBook you have and we should be able to help you.
     
  15. emgo22 thread starter macrumors newbie

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    May 1, 2018
    #15
    I believe its a 2012 MacBook Pro
     
  16. TC_GoldRush macrumors 6502

    TC_GoldRush

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    Dec 6, 2017
    Location:
    Nevada, USA
    #16
    Sounds like an OS X problem. Failing HDD(s) will slowly die, make odd noises, and the computer just won't boot one day (or show a flashing question mark), the OP is having an issue with their computer not restoring. Ever consider that there may be a virus or a bug on the OP's system?
     
  17. Weaselboy Moderator

    Weaselboy

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    #17
    Is it the Retina model with the blade flash storage or the older Unibody model with a regular hard drive. If it is the unibody model, you can just get a standard 2.5" laptop SATA drive and follow this iFixit guide to replace the drive.

    https://www.ifixit.com/Guide/MacBook+Pro+13-Inch+Unibody+Mid+2012+Hard+Drive+Replacement/10378
    --- Post Merged, May 3, 2018 ---
    From the description, it sounds like the OS just disappeared, and that sounds like a failed drive to me. I can't think of any malware that would cause that.
     

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