OS X Utilities loading wheel

Discussion in 'Mac Basics and Help' started by alonnx1, Nov 25, 2015.

  1. alonnx1 macrumors newbie

    Joined:
    Dec 28, 2014
    #1
    Trying to factory reset my iMac i5 21.5 inch, mid 2011. Every time I try to go through the process of holding cmd + R and turning it on, the mouse turns into the wheel of fortune and won't let me select anything. I tried waiting for about an hour and it didn't go away. I attached an image of the problem i'm having.

    Any help would be awesome,
    Thanks
     

    Attached Files:

  2. Weaselboy Moderator

    Weaselboy

    Staff Member

    Joined:
    Jan 23, 2005
    Location:
    California
    #3
    Try holding command-option-r to get to Internet recovery. From there erase the disk then reinstall.

    This will get you an Internet based utility rather than the internal disk based recovery you are trying to do now.
     
  3. DeltaMac macrumors 604

    DeltaMac

    Joined:
    Jul 30, 2003
    Location:
    Delaware
    #4
    Why are you trying to erase the hard drive?
    Are you having problems with the hard drive, and you hope that format and reinstall will help?
    Might help - but might just be a failing/failed hard drive, and won't let you access the drive now. That may explain your spinning cursor - and you may save a lot of wasted time by simply replacing the hard drive.
     
  4. JohnDS macrumors 65816

    Joined:
    Oct 25, 2015
    #5
    Sounds like your recovery partition is damaged. Try downloading the OS from the App store and re-install it. That should update the recovery partition. Then try booting into Command-R again.
     

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