OSX crash problem

[panbanan]

Hi Guys.
My Friend just bought a 13" i5 Macbook Pro.
But the problem is that every time he turns on "Private Browsing" in Safari, a multi language message appears.

(Please hold down the power button at restart the computer) the computer freezes and the only thing you can do is hold down the power button.

There is absolutely nothing wrong if he doesn't enter "Private Browsing".

We have tried to reinstall Snow Leopard, but not a complete reset, he kept his applications etc.

Is this a common problem with the new i5 processors/1333Mhz RAM?

Should he just wait for an update for Safari? Or is the problem most likely a hardware problem?
Please help guys, it would suck to have to reinstall all the applications again.

cheers.

 

[stridemat]

Does it look like this?

and does this happen in Safari only?

 

[-aggie-]

You have a kernel panic.

https://forums.macrumors.com/threads/849569/

 

[McGiord]

You should have tried some simple things before re-installing.
Assuming that you are using Safari for web browsing.
Reset Safari first.
Then run all the software updates.
And is it freezing in a particular website? or Only when you activate the private browsing?

Download other browsers like Firefox or Chrome and give them a try.

 

[panbanan]

It happens whenever he turns on private browsing. Meaning after a few minutes (5-15).
He isn't necessarily active in the Safari window, it just runs.

I probably should mention that he uses his Iphone as USB-internet. So the point about unplugging all usb-devices is impossible

Does it look like this?

and does this happen in Safari only?

That's the picture he gets.

 

[stridemat]

Hi Guys.
We have tried to reinstall Snow Leopard, but not a complete reset, he kept his applications etc.

I think thats your first problem as it seems like a problem with Safari. What happens if you create a new user? Does the issue disappear?

 

[j4c3k69]

Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_3_1 like Mac OS X; en-us) AppleWebKit/533.17.9 (KHTML, like Gecko) Version/5.0.2 Mobile/8G4 Safari/6533.18.5)


USB internet tethering will crash a Mac within 20 minutes! This is a known issue. It's been for years. Try Bluetooth or Personal Hotspot if available.

 

[panbanan]

I think thats your first problem as it seems like a problem with Safari. What happens if you create a new user? Does the issue disappear?

Just tried to create a new user but it still didn't work I think im gonna cry ....

 

[-aggie-]

Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_3_1 like Mac OS X; en-us) AppleWebKit/533.17.9 (KHTML, like Gecko) Version/5.0.2 Mobile/8G4 Safari/6533.18.5)



USB internet tethering will crash a Mac within 20 minutes! This is a known issue. It's been for years. Try Bluetooth or Personal Hotspot if available.

Uh, no.

 

[-aggie-]

Just tried to create a new user but it still didn't work I think im gonna cry ....

Have you gone to the link I provided for solutions?

 

[j4c3k69]

Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_3_1 like Mac OS X; en-us) AppleWebKit/533.17.9 (KHTML, like Gecko) Version/5.0.2 Mobile/8G4 Safari/6533.18.5)

Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_3_1 like Mac OS X; en-us) AppleWebKit/533.17.9 (KHTML, like Gecko) Version/5.0.2 Mobile/8G4 Safari/6533.18.5)



USB internet tethering will crash a Mac within 20 minutes! This is a known issue. It's been for years. Try Bluetooth or Personal Hotspot if available.

Uh, no.

Unfortunately Uh, yes. Since 2009.

The reason it takes so many minutes seems to be dependent on the amount of data being downloaded. It's like a stack overflows or something like that.

 

[-aggie-]

Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_3_1 like Mac OS X; en-us) AppleWebKit/533.17.9 (KHTML, like Gecko) Version/5.0.2 Mobile/8G4 Safari/6533.18.5)



Unfortunately Uh, yes. Since 2009.

The reason it takes so many minutes seems to be dependent on the amount of data being downloaded. It's like a stack overflows or something like that.

USB tethering doesn’t crash a Mac. It’s never crashed mine or anyone else I know of on this site. Where are you getting this from?

 

[j4c3k69]

Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_3_1 like Mac OS X; en-us) AppleWebKit/533.17.9 (KHTML, like Gecko) Version/5.0.2 Mobile/8G4 Safari/6533.18.5)

Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_3_1 like Mac OS X; en-us) AppleWebKit/533.17.9 (KHTML, like Gecko) Version/5.0.2 Mobile/8G4 Safari/6533.18.5)



Unfortunately Uh, yes. Since 2009.

The reason it takes so many minutes seems to be dependent on the amount of data being downloaded. It's like a stack overflows or something like that.

USB tethering doesn’t crash a Mac. It’s never crashed mine or anyone else I know of on this site. Where are you getting this from?

I got it from my own experience:
This has been an issue since iOS 3.0 and Mac OS 10.5.7 (June 2009). I confirmed it since with iPhone 3G, 3GS and 4 with iOS ranging from 3.0 to 4.3 and Mac OS X 10.5.7 to 10.6.6 on my late 2008 aluminum MacBook and 2010 Mac Pro 8.

And
https://forums.macrumors.com/wap/GetThread.php?t=1112445
https://forums.macrumors.com/wap/GetThread.php?t=1126612

 

[-aggie-]

I can only find a couple of places where people are suggesting that it might be a general problem using and iPhone 4, 4.3 and 4.3.1 and tethering with USB.

Also, from the few that posted this as a problem, they seemed to think it was only when booting into 64-bit mode. I use 32-bit mode.

 

[j4c3k69]

Also, from the few that posted this as a problem, they seemed to think it was only when booting into 64-bit mode. I use 32-bit mode.

Thank you, I'll try 32-bit kernel on my MacBook Air.

By the way I wonder if OP found the reason of his kernel panics?

 

[j4c3k69]

Apple fixed it.... After years

Apple has finally resolved the mac kernel panic issue by releasing iOS 4.3.2 for iPhone


Mac OS X v10.6: Kernel panic while using Personal Hotspot with USB
Last Modified: 19 April, 2011
Article: TS3728

Symptoms
Some Mac OS X v10.6 computers may experience a kernel panic when connecting to an iPhone's Personal Hotspot with USB.

Products Affected
iPhone, Mac OS X 10.6
Resolution
This issue is resolved in iOS 4.3.2. It affects only iOS 4.3.1 and earlier versions.*

If you encounter this issue on a device that cannot update to iOS 4.3.2,*connect to the iPhone Personal Hotspot using Wi-Fi or Bluetooth instead of USB.

Find more information on configuring Personal Hotspot.

Additional Information
On iPhone 3G, Personal Hotspot is referred to as Internet tethering.

This document will be updated as more information becomes available.