OSX crash problem

Discussion in 'macOS' started by panbanan, Apr 2, 2011.

  1. panbanan macrumors newbie

    Joined:
    May 7, 2009
    #1
    Hi Guys.
    My Friend just bought a 13" i5 Macbook Pro.
    But the problem is that every time he turns on "Private Browsing" in Safari, a multi language message appears.

    (Please hold down the power button at restart the computer) the computer freezes and the only thing you can do is hold down the power button.

    There is absolutely nothing wrong if he doesn't enter "Private Browsing".

    We have tried to reinstall Snow Leopard, but not a complete reset, he kept his applications etc.

    Is this a common problem with the new i5 processors/1333Mhz RAM?

    Should he just wait for an update for Safari? Or is the problem most likely a hardware problem?
    Please help guys, it would suck to have to reinstall all the applications again.

    cheers.
     
  2. stridemat Moderator

    stridemat

    Staff Member

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    #2
    Does it look like this?

    [​IMG]

    and does this happen in Safari only?
     
  3. McGiord macrumors 601

    McGiord

    Joined:
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    Dark Castle
    #4
    You should have tried some simple things before re-installing.
    Assuming that you are using Safari for web browsing.
    Reset Safari first.
    Then run all the software updates.
    And is it freezing in a particular website? or Only when you activate the private browsing?

    Download other browsers like Firefox or Chrome and give them a try.
     
  4. panbanan, Apr 2, 2011
    Last edited by a moderator: Apr 2, 2011

    panbanan thread starter macrumors newbie

    Joined:
    May 7, 2009
    #5
    It happens whenever he turns on private browsing. Meaning after a few minutes (5-15).
    He isn't necessarily active in the Safari window, it just runs.

    I probably should mention that he uses his Iphone as USB-internet. So the point about unplugging all usb-devices is impossible :)

    That's the picture he gets.
     
  5. stridemat Moderator

    stridemat

    Staff Member

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    #6
    I think thats your first problem as it seems like a problem with Safari. What happens if you create a new user? Does the issue disappear?
     
  6. j4c3k69 macrumors newbie

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    Jul 23, 2010
    Location:
    Canada
    #7
    Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_3_1 like Mac OS X; en-us) AppleWebKit/533.17.9 (KHTML, like Gecko) Version/5.0.2 Mobile/8G4 Safari/6533.18.5)

    USB internet tethering will crash a Mac within 20 minutes! This is a known issue. It's been for years. Try Bluetooth or Personal Hotspot if available.
     
  7. panbanan thread starter macrumors newbie

    Joined:
    May 7, 2009
    #8
    Just tried to create a new user but it still didn't work :( I think im gonna cry ....
     
  8. -aggie- macrumors P6

    -aggie-

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    #9
    Uh, no.
     
  9. -aggie- macrumors P6

    -aggie-

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    #10
    Have you gone to the link I provided for solutions?
     
  10. j4c3k69 macrumors newbie

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    #11
    Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_3_1 like Mac OS X; en-us) AppleWebKit/533.17.9 (KHTML, like Gecko) Version/5.0.2 Mobile/8G4 Safari/6533.18.5)

    Unfortunately Uh, yes. Since 2009.

    The reason it takes so many minutes seems to be dependent on the amount of data being downloaded. It's like a stack overflows or something like that.
     
  11. -aggie- macrumors P6

    -aggie-

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    #12
    USB tethering doesn’t crash a Mac. It’s never crashed mine or anyone else I know of on this site. Where are you getting this from?
     
  12. j4c3k69 macrumors newbie

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    Canada
    #13
    Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_3_1 like Mac OS X; en-us) AppleWebKit/533.17.9 (KHTML, like Gecko) Version/5.0.2 Mobile/8G4 Safari/6533.18.5)

    I got it from my own experience:
    This has been an issue since iOS 3.0 and Mac OS 10.5.7 (June 2009). I confirmed it since with iPhone 3G, 3GS and 4 with iOS ranging from 3.0 to 4.3 and Mac OS X 10.5.7 to 10.6.6 on my late 2008 aluminum MacBook and 2010 Mac Pro 8.

    And
    http://forums.macrumors.com/wap/GetThread.php?t=1112445
    http://forums.macrumors.com/wap/GetThread.php?t=1126612
     
  13. -aggie- macrumors P6

    -aggie-

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    #14
    Also, from the few that posted this as a problem, they seemed to think it was only when booting into 64-bit mode. I use 32-bit mode.
     
  14. j4c3k69 macrumors newbie

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    #15
    Thank you, I'll try 32-bit kernel on my MacBook Air.

    By the way I wonder if OP found the reason of his kernel panics?
     
  15. j4c3k69 macrumors newbie

    Joined:
    Jul 23, 2010
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    Canada
    #16
    Apple fixed it.... After years

    Apple has finally resolved the mac kernel panic issue by releasing iOS 4.3.2 for iPhone


    Mac OS X v10.6: Kernel panic while using Personal Hotspot with USB
    Last Modified: 19 April, 2011
    Article: TS3728

    Symptoms
    Some Mac OS X v10.6 computers may experience a kernel panic when connecting to an iPhone's Personal Hotspot with USB.

    Products Affected
    iPhone, Mac OS X 10.6
    Resolution
    This issue is resolved in iOS 4.3.2. It affects only iOS 4.3.1 and earlier versions.*

    If you encounter this issue on a device that cannot update to iOS 4.3.2,*connect to the iPhone Personal Hotspot using Wi-Fi or Bluetooth instead of USB.

    Find more information on configuring Personal Hotspot.

    Additional Information
    On iPhone 3G, Personal Hotspot is referred to as Internet tethering.

    This document will be updated as more information becomes available.
     

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