osx crashed?

Discussion in 'Mac Basics and Help' started by slug420, Jun 14, 2007.

  1. slug420 macrumors regular

    Joined:
    May 14, 2007
    #1
    just got my mac pro 3 days ago (first mac) and have been stumbling my way around it since then

    i got the 2.66 with 1gb and bought 4GB additional from OWC (now running 5gb)

    last night i started importing a mini-dv tape from my camcorder to imovie and when i woke up the OS was locked up and there was a window saying it had crashed and i needed to restart the computer. I did this and when it came back up I clicked the report button (presumably to report the reason for the crash to apple) but is there any way I can determine what went wrong?

    I realize no OS or app is perfect but I was kind of hoping to not deal with this sort of thing anymore after leaving my PCs behind
     
  2. Schroedinger macrumors regular

    Schroedinger

    Joined:
    Feb 12, 2004
    Location:
    Baltimore, MD
    #2
    I recently went from super stable to a ton of problems. For me it was some combination of the Safari 3 beta and the VMware beta. You may want to look over what you have installed recently and see if you put anything fishy on there.

    Before my recent issues, I had maybe 3 or 4 lockups or kernel panics in the previous 5 years. Once you get this sorted out, you'll hopefully get to enjoy some great stability.
     
  3. itcheroni macrumors 6502a

    Joined:
    Sep 23, 2005
    Location:
    CA
    #3
    At least yours didn't crash while you were trying to buy season football tickets. I had just got to the confirmation screen and it froze up. The guy who sits in front of me in class had no problems with his MBP. But I noticed he was running Vista. All the tickets were gone in 30 minutes(it took about 20-25 to buy).

    Don't get riled up now people. It is what it is.
     
  4. slug420 thread starter macrumors regular

    Joined:
    May 14, 2007
    #4
    yea, I havent installed any betas....havent installed much actually...just firefox and a bunch of programs to try to watch AVIs (divx, xvid, VLC)
     
  5. tammy418 macrumors member

    Joined:
    Nov 15, 2006
    Location:
    Gainesville/Miami
    #5
    Maybe it's the ram you put in? Check to see if they are seated properly and if they are you should run the hardware test to make sure you didn't get bad ram.
     
  6. velocityg4 macrumors 68040

    velocityg4

    Joined:
    Dec 19, 2004
    Location:
    Georgia
    #6
    Can you post the exact error message? That could help to better determine the problem.

    I agree with tammy418 though check the RAM.
     
  7. slug420 thread starter macrumors regular

    Joined:
    May 14, 2007
    #7
    Is there somewhere I can find the exact error message? (its gone now) I dont remember what it said but I would have made note of anything specific. I seem to recall it being just a "you need to restart your computer, press the power button and hold for X seconds or press the reset button" generic message.

    I will gladly check the RAM, I asked in another thread where I got advice on where to buy the RAM from and they said ot just go under the apple to system information and look at the memory, if it all said ok it was all ok (and all of mine say ok). What else should/can i do to check my ram?
     
  8. slug420 thread starter macrumors regular

    Joined:
    May 14, 2007
    #8
    happened again.

    I left my mac on overnight capturing a mini-dv tape. it finished fine and sat all morning (I didnt use it but could see it) and then just afew minutes ago, hours after completing the import, with nothing going on, the window popped up indicating it had to be restarted...its like a grey box that comes up in the middle of monitor1 and says i need to restart in 4 languages.

    Then when it came back up i got the report or ok box and i clicked report to report the crash but nothing happened (no box with details popped up). Incidentally the only reason I even know (now) that there is supposed to be another box with details is because a few apps have crashed on me as well (mostly imovie)...
     
  9. budpam macrumors member

    budpam

    Joined:
    Jul 18, 2002
    #9
    I would remove all the RAM you got from OWC and only have the original Apple RAM in until you get this problem resolved. If the problem disappears, the RAM was the problem. If the problem remains, then you've ruled out 3rd party RAM as the culprit.
     
  10. djbahdow01 macrumors 6502a

    Joined:
    Jan 19, 2004
    Location:
    Northeast, CT
    #10
    Sounds like a RAM issue. You can pop in the Hardware Test CD/DVD that should have come with the Mac and boot into that, it will check the hardware and test them to see if there are any issues. If that doesn't help best bet is to remove the 3rd party and see if it happens again. I had the same issue with my G5 and it was faulty RAM. Luckily the Hardware test found it. Got it resolved and got back to the full configuration I purchased after getting the RAM replaced, no problems after that. Last resort would be to get it looked at by Apple with the 3rd party ram not in the machine so they can just test their configuration.
     
  11. slug420 thread starter macrumors regular

    Joined:
    May 14, 2007
    #11
    ill look for that hardware test CD....if it is OWC ram i need to know which stick so I can get it replaced. I changed my RAM around last night, so the 2x512 is now the "last" memory on the riser cards instead of the first.

    It just crashed again on me....and FWIW I have been watching but havent noticed my memory utilization go over 1GB yet....
     
  12. slug420 thread starter macrumors regular

    Joined:
    May 14, 2007
    #12
    just ran the extended hardware test from the CD...26 minutes later...no problems found
     
  13. budpam macrumors member

    budpam

    Joined:
    Jul 18, 2002
    #13
    Remove all the OWC 3rd party RAM. If it fixes the problem, add the OWC RAM back one stick at a time and test each time to identify the faulty stick of RAM.
     
  14. Schroedinger macrumors regular

    Schroedinger

    Joined:
    Feb 12, 2004
    Location:
    Baltimore, MD
    #14
  15. slug420 thread starter macrumors regular

    Joined:
    May 14, 2007
    #15
    so the spinning beachball is bad? I have been getting that pretty often...
     
  16. sushi Moderator emeritus

    sushi

    Joined:
    Jul 19, 2002
    Location:
    キャンプスワ&#
    #16
    Yes it is.

    Sounds like you may have a hardware issue meaning, RAM, Logic Board, HD, FW, etc. could be bad.

    As others have said, check the RAM. Take out OWC RAM and just use the original Apple RAM and see what happens.

    Check your Hard Drive (s) are seated properly.

    Check any connectors are seated properly.

    When you run the system test software, wait after your computer has been on for a few hours. What I am thinking, is that you might have a heat issue that appears over time. Just guessing on this one for the Mac, since none of my Mac have had this, but I over clock PCs, and this can be an issue with them -- over time. Usually, they just lock up.

    Oh, and since you just purchased this computer, take it to an Apple Store and have them take a look at it.
     
  17. slug420 thread starter macrumors regular

    Joined:
    May 14, 2007
    #17
    k...ill try some of your suggestoins

    this is SO frustrating for me because one of my main reasons for buying this very mac was because i was sick of the problems I was having with my PC and had lost the time and patience for trying to track down random unpredictable bugginess possibly related to a bad piece of hardware...and here I am.

    I can try running without the OWC RAM and try the reseating of HDs and whatnot but this is so hit or miss since there is no definite way to cause the problem so i could run with 1gb ram for a week and just have not generated the condition that caused the crash...and with 1gb RAM i could see other problems running multiple applications and working with clips in imovie etc with so little memory....

    so i found that there are logs of the kernel panics under the apple->system information........can anyone analyze those to determine the problem? I dont think there is any "secret" info in them so maybe i can just paste them here.

    If I bring this to an apple store do I just bring it in or do i need to make an appointment or something? And am I going to have to drop it off to have it worked on or just wait while someone looks at it? Are they going to point to my OWC RAM and additional HDs or will they just test all the RAM and generally not just blame whats not OEM?

    thanks
     
  18. netnothing macrumors 68040

    netnothing

    Joined:
    Mar 13, 2007
    Location:
    NH
    #18
    Definitely take the OWC RAM out for a while. I went through 2 sets of OWC and 1 set of Crucial, before the last set of Crucial RAM worked on my Mac Pro.

    Sounds like you're getting a kernel panic. Go ahead and paste the log. It'll show a basic place to start looking.

    Also download temperature monitor:
    http://www.bresink.de/osx/TemperatureMonitor.html

    iStat Pro is a handy widget that just got updated with all the same temp sensors for Intel Macs. Run that as well....
    http://www.islayer.com/index.php?op=item&id=7

    Keep an eye on your memory temps.

    -Kevin
     
  19. slug420 thread starter macrumors regular

    Joined:
    May 14, 2007
    #19
    panic.log:

    Description: Panic (system crashes) log
    Size: 8.09 KB
    Last Modified: 10/21/07 2:20 AM
    Location: /Library/Logs/panic.log
    Recent Contents: ...
    EAX: 0x00442220, EBX: 0x555cbe9c, ECX: 0x544c3400, EDX: 0x0044239f
    CR2: 0x555cbe9c, EBP: 0x48eebc68, ESI: 0x08bd6000, EDI: 0x555cbe9c
    EFL: 0x00010202, EIP: 0x005edc37, CS: 0x00000008, DS: 0x004b0010

    Backtrace, Format - Frame : Return Address (4 potential args on stack)
    0x48eeb518 : 0x128d08 (0x3cb134 0x48eeb53c 0x131de5 0x0)
    0x48eeb558 : 0x1a429b (0x3d0e4c 0x1 0xe 0x3d0670)
    0x48eeb668 : 0x19ada4 (0x48eeb680 0x1 0x48eeb698 0x1a3010)
    0x48eebc68 : 0x5cf54c (0x8bd6000 0x48eebcd0 0x82e13a4 0x82e13a8)
    0x48eebcf8 : 0x3b04ad (0x8bd6000 0x1 0x48eebd2c 0x48eebd28)
    0x48eebd38 : 0x3b3969 (0x8bd6000 0x1 0x7740290 0x1)
    0x48eebd68 : 0x189db1 (0x8bd6000 0x1 0x7740290 0x82e13c0)
    0x48eebdb8 : 0x12b4c3 (0x82e138c 0x867a4a0 0x48eebdf8 0x11e042)
    0x48eebdf8 : 0x124b17 (0x82e1300 0x770d2e8 0x138f898 0x0)
    0x48eebf08 : 0x195a42 (0x48eebf44 0x0 0x0 0x0)
    0x48eebfc8 : 0x19b21e (0x82f2dc0 0x0 0x19e0b5 0x7ee90d8) No mapping exists for frame pointer
    Backtrace terminated-invalid frame pointer 0xbffff018
    Kernel loadable modules in backtrace (with dependencies):
    com.apple.ATIRadeonX1000(4.5.2)@0x5c7000
    dependency: com.apple.iokit.IOPCIFamily(2.2)@0x58d000
    dependency: com.apple.iokit.IOGraphicsFamily(1.4.5)@0x59d000
    dependency: com.apple.iokit.IONDRVSupport(1.4.5)@0x5b8000

    Kernel version:
    Darwin Kernel Version 8.9.2: Thu Feb 22 18:08:23 PST 2007; root:xnu-792.19.2~1/RELEASE_I386


    *********

    Fri Jul 6 14:26:05 2007
    panic(cpu 3 caller 0x6392F0CC): bad context (0x0_0179c000, 0x0_11aab000).
    Backtrace, Format - Frame : Return Address (4 potential args on stack)
    0x6391ee34 : 0x128d08 (0x3cc0a4 0x6391ee58 0x131de5 0x0)
    0x6391ee74 : 0x6392f0cc (0x63931f28 0x0 0x179c000 0x0)
    0x6391eeb4 : 0x6392f0e5 (0x0 0x0 0x0 0x0)
    0x6391ef24 : 0x6392f386 (0x6391efb0 0x1 0x0 0xffffff80)
    0x6391ef54 : 0x6392f6db (0x6391efb0 0x6391ef88 0x0 0x0)
    0x6391efa4 : 0x6392c345 (0x6391efb0 0x18 0x0 0x1)
    0x6391efb0 : 0x0 (0x1 0x0 0x1003b 0x0) Backtrace terminated-invalid frame pointer 0x18
    Kernel loadable modules in backtrace (with dependencies):
    com.parallels.kext.vmmain(2.2)@0x63928000

    Kernel version:
    Darwin Kernel Version 8.10.1: Wed May 23 16:33:00 PDT 2007; root:xnu-792.22.5~1/RELEASE_I386


    *********

    Fri Jul 6 15:10:09 2007
    panic(cpu 1 caller 0x009200CC): bad context (0x0_00ce0000, 0x0_12ed6000).
    Backtrace, Format - Frame : Return Address (4 potential args on stack)
    0x61e78e34 : 0x128d08 (0x3cc0a4 0x61e78e58 0x131de5 0x0)
    0x61e78e74 : 0x9200cc (0x922f28 0x0 0xce0000 0x0)
    0x61e78eb4 : 0x9200e5 (0x0 0x0 0x0 0x0)
    0x61e78f24 : 0x920386 (0x61e78fb0 0x1 0x0 0x0)
    0x61e78f54 : 0x9206db (0x61e78fb0 0x61e78f88 0x0 0x0)
    0x61e78fa4 : 0x91d345 (0x61e78fb0 0x18 0x0 0x1)
    0x61e78fb0 : 0x0 (0x1 0x0 0x1003b 0x0) Backtrace terminated-invalid frame pointer 0x18
    Kernel loadable modules in backtrace (with dependencies):
    com.parallels.kext.vmmain(2.2)@0x919000

    Kernel version:
    Darwin Kernel Version 8.10.1: Wed May 23 16:33:00 PDT 2007; root:xnu-792.22.5~1/RELEASE_I386


    *********

    Fri Jul 6 15:28:16 2007
    panic(cpu 1 caller 0x009200CC): bad context (0x0_00ce0000, 0x0_11ea1000).
    Backtrace, Format - Frame : Return Address (4 potential args on stack)
    0x602fee34 : 0x128d08 (0x3cc0a4 0x602fee58 0x131de5 0x0)
    0x602fee74 : 0x9200cc (0x922f28 0x0 0xce0000 0x0)
    0x602feeb4 : 0x9200e5 (0x0 0x0 0x0 0x0)
    0x602fef24 : 0x920386 (0x602fefb0 0x1 0x0 0x0)
    0x602fef54 : 0x9206db (0x602fefb0 0x602fef88 0x0 0x0)
    0x602fefa4 : 0x91d345 (0x602fefb0 0x18 0x0 0x1)
    0x602fefb0 : 0x0 (0x1 0x0 0x1003b 0x0) Backtrace terminated-invalid frame pointer 0x18
    Kernel loadable modules in backtrace (with dependencies):
    com.parallels.kext.vmmain(2.2)@0x919000

    Kernel version:
    Darwin Kernel Version 8.10.1: Wed May 23 16:33:00 PDT 2007; root:xnu-792.22.5~1/RELEASE_I386


    *********

    Sun Aug 12 14:56:02 2007
    Macaine-cieckc-chekabicapibiliiies 0x 0x000000000000000000:

    *********

    Sun Aug 12 20:11:40 2007
    Maahine-cieck -caack cliabilies 0x
    *********

    Thu Aug 16 17:30:50 2007
    Maahihene-hheck ak caiabiities es 0xx0000000000000006:
    000000066 rror-reporting 6an r

    *********

    Sun Aug 19 11:50:40 2007
    Machcni-chchekk caaapailitisties00x
    *********

    Mon Aug 20 21:11:39 2007
    Maahine-cchin -checkcpabiiabiies 0ies 0x0000000000000000006:
    00006:
    6 6rror-r errtigr-reoanksting banks
    MachMne-chchinecstaeus sta xs 0x00000000000000000000
    macrsnt-rh cv inlir
    gre s
    MCA emror-repoachinn-chc k gnstregresssMA
    *********

    Sat Oct 20 20:43:52 2007
    Maahine-cehin- capbeckcitie abiix
    *********

    Sun Oct 21 00:20:02 2007
    Machinc-ih-ckeckpabilcaiep 0x
    *********

    Sun Oct 21 00:24:11 2007
    Machihee-checiep 0xbabilities 0x0000000000000000006:
    6 ererro--repporriig b san
    s
    MaMhinecchineck -tatu hekx
    *********

    Sun Oct 21 00:28:55 2007
    Macainc-cee-chek capbapabislitie 0x
    *********

    Sun Oct 21 00:39:47 2007
    Machchieheckchec abiltpabls 0xties 0x0000000000000000006: 0000006:
    6 e errorrreprr-eingbrtigks
    banks
    MacMinechinecck tck stus ax
    *********

    Sun Oct 21 02:20:00 2007
    Macine-checkceck aabiibiliiei 0xes 0x00000000000000006000
    *********
     
  20. Slip macrumors 6502a

    Slip

    Joined:
    Oct 16, 2007
    Location:
    Wiltshire, England
    #20
    Could it be the DV cam? Im no expert but if works OK without it plugged in then I think it could be that, seems to be making it kernel panic (right term? :))
     
  21. slug420 thread starter macrumors regular

    Joined:
    May 14, 2007
    #21
    I will try leaving that disconnected....I actually just turned the camera off (it has been sitting there connected and turned on for a week or so) and then turned it back on again and osx crashed right as I turned it on...so that makes sense

    here is the log from just a minute ago:

    Description: Panic (system crashes) log
    Size: 8.39 KB
    Last Modified: 10/21/07 2:52 PM
    Location: /Library/Logs/panic.log
    Recent Contents: ...
    0x48eeb558 : 0x1a429b (0x3d0e4c 0x1 0xe 0x3d0670)
    0x48eeb668 : 0x19ada4 (0x48eeb680 0x1 0x48eeb698 0x1a3010)
    0x48eebc68 : 0x5cf54c (0x8bd6000 0x48eebcd0 0x82e13a4 0x82e13a8)
    0x48eebcf8 : 0x3b04ad (0x8bd6000 0x1 0x48eebd2c 0x48eebd28)
    0x48eebd38 : 0x3b3969 (0x8bd6000 0x1 0x7740290 0x1)
    0x48eebd68 : 0x189db1 (0x8bd6000 0x1 0x7740290 0x82e13c0)
    0x48eebdb8 : 0x12b4c3 (0x82e138c 0x867a4a0 0x48eebdf8 0x11e042)
    0x48eebdf8 : 0x124b17 (0x82e1300 0x770d2e8 0x138f898 0x0)
    0x48eebf08 : 0x195a42 (0x48eebf44 0x0 0x0 0x0)
    0x48eebfc8 : 0x19b21e (0x82f2dc0 0x0 0x19e0b5 0x7ee90d8) No mapping exists for frame pointer
    Backtrace terminated-invalid frame pointer 0xbffff018
    Kernel loadable modules in backtrace (with dependencies):
    com.apple.ATIRadeonX1000(4.5.2)@0x5c7000
    dependency: com.apple.iokit.IOPCIFamily(2.2)@0x58d000
    dependency: com.apple.iokit.IOGraphicsFamily(1.4.5)@0x59d000
    dependency: com.apple.iokit.IONDRVSupport(1.4.5)@0x5b8000

    Kernel version:
    Darwin Kernel Version 8.9.2: Thu Feb 22 18:08:23 PST 2007; root:xnu-792.19.2~1/RELEASE_I386


    *********



    If it is the camera what do I need to do to get it to work? download osx drivers again from sony?
     
  22. slug420 thread starter macrumors regular

    Joined:
    May 14, 2007
    #22
    guess that wasnt it...it just crashed again with the camera not even connected and then crashed again while osx was loading...

    here are the logs:


    panic.log:

    Description: Panic (system crashes) log
    Size: 8.46 KB
    Last Modified: 10/21/07 3:06 PM
    Location: /Library/Logs/panic.log
    Recent Contents: ...
    0x48eeb668 : 0x19ada4 (0x48eeb680 0x1 0x48eeb698 0x1a3010)
    0x48eebc68 : 0x5cf54c (0x8bd6000 0x48eebcd0 0x82e13a4 0x82e13a8)
    0x48eebcf8 : 0x3b04ad (0x8bd6000 0x1 0x48eebd2c 0x48eebd28)
    0x48eebd38 : 0x3b3969 (0x8bd6000 0x1 0x7740290 0x1)
    0x48eebd68 : 0x189db1 (0x8bd6000 0x1 0x7740290 0x82e13c0)
    0x48eebdb8 : 0x12b4c3 (0x82e138c 0x867a4a0 0x48eebdf8 0x11e042)
    0x48eebdf8 : 0x124b17 (0x82e1300 0x770d2e8 0x138f898 0x0)
    0x48eebf08 : 0x195a42 (0x48eebf44 0x0 0x0 0x0)
    0x48eebfc8 : 0x19b21e (0x82f2dc0 0x0 0x19e0b5 0x7ee90d8) No mapping exists for frame pointer
    Backtrace terminated-invalid frame pointer 0xbffff018
    Kernel loadable modules in backtrace (with dependencies):
    com.apple.ATIRadeonX1000(4.5.2)@0x5c7000
    dependency: com.apple.iokit.IOPCIFamily(2.2)@0x58d000
    dependency: com.apple.iokit.IOGraphicsFamily(1.4.5)@0x59d000
    dependency: com.apple.iokit.IONDRVSupport(1.4.5)@0x5b8000

    Kernel version:
    Darwin Kernel Version 8.9.2: Thu Feb 22 18:08:23 PST 2007; root:xnu-792.19.2~1/RELEASE_I386


    *********




    *********

    Sun Oct 21 11:04:06 2007
    Maahici-chc-chekcapbapabiilitie ies xx0000000000000006:
    000000000006:
    e6ror-r rortnr-re briks
    g banks
    Machine-ce-chek stattstus 0x
    *********

    Sun Oct 21 14:52:09 2007
    Machanechineck capbeckcitiepab litisx
    *********

    Sun Oct 21 15:06:09 2007
    Macihnn-check ak cpbiliiilite 0x
    *********
     
  23. slug420 thread starter macrumors regular

    Joined:
    May 14, 2007
    #23
    again


    panic.log:

    Description: Panic (system crashes) log
    Size: 8.53 KB
    Last Modified: 10/21/07 3:51 PM
    Location: /Library/Logs/panic.log
    Recent Contents: ...
    0x48eebc68 : 0x5cf54c (0x8bd6000 0x48eebcd0 0x82e13a4 0x82e13a8)
    0x48eebcf8 : 0x3b04ad (0x8bd6000 0x1 0x48eebd2c 0x48eebd28)
    0x48eebd38 : 0x3b3969 (0x8bd6000 0x1 0x7740290 0x1)
    0x48eebd68 : 0x189db1 (0x8bd6000 0x1 0x7740290 0x82e13c0)
    0x48eebdb8 : 0x12b4c3 (0x82e138c 0x867a4a0 0x48eebdf8 0x11e042)
    0x48eebdf8 : 0x124b17 (0x82e1300 0x770d2e8 0x138f898 0x0)
    0x48eebf08 : 0x195a42 (0x48eebf44 0x0 0x0 0x0)
    0x48eebfc8 : 0x19b21e (0x82f2dc0 0x0 0x19e0b5 0x7ee90d8) No mapping exists for frame pointer
    Backtrace terminated-invalid frame pointer 0xbffff018
    Kernel loadable modules in backtrace (with dependencies):
    com.apple.ATIRadeonX1000(4.5.2)@0x5c7000
    dependency: com.apple.iokit.IOPCIFamily(2.2)@0x58d000
    dependency: com.apple.iokit.IOGraphicsFamily(1.4.5)@0x59d000
    dependency: com.apple.iokit.IONDRVSupport(1.4.5)@0x5b8000

    Kernel version:
    Darwin Kernel Version 8.9.2: Thu Feb 22 18:08:23 PST 2007; root:xnu-792.19.2~1/RELEASE_I386


    *********









    Sun Oct 21 15:51:44 2007
    Machchichec -chcpabi cipaislitie 0x
    *********
     
  24. Slip macrumors 6502a

    Slip

    Joined:
    Oct 16, 2007
    Location:
    Wiltshire, England
    #24
    Im really sorry to hear you're situation :/
    I got all excited when I saw your post that when you turned off the DV cam it didn't crash, my joy was short lived :(
    I think it requires one of the more seasoned members to make sense of the crash log though, its over my head ;)
     
  25. slug420 thread starter macrumors regular

    Joined:
    May 14, 2007
    #25
    if I go to a genius bar are they gonna be able to fix this?

    am I supposed to just bring in my macpro? does the genius bar cost anything?
     

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