I just wanted to share this bitter experience that I have here. I had half of my computer replaced by idiots who simply didnt listen to me (when I said that my OSX install DVD was broken), I got my DVD drive and HDD replaced and they almost went for main board. Well I do know that in Thailand they do not have apple officially, that is why there is so many authorised re-sellers and service centres. So after 2 weeks of leaving without my MBP I got it back but to my great discovery while I was still in the shop I found that they did not replace my DVD. So I told them to change it and they said it will take about 3-5 days. Thats all fine with me, so 2 weeks passed I still have nothing. I called they said we are still waiting, so today I called again and asked lady to check, to my shocking discovery she said it will take 4 WEEKS to replace INSTALL DVD. WTF???? How is that possible, they get all their replacement parts from Singapore which is right next door. When my dad sends me air mail from UK it takes only 5 days to arrive so how on earth is it possible to wait for 4 blo...y weeks? Is there anywhere I can call or write an email to apple to complain? I tried contact page but not a single e-mail or form to send and the phone number given to Thailand is in United States so that will obviously cost. I just wonder what if my system dies I have nothing even to boot from, not to mention Bootcamp windows 7 that I wanted to do.