Im sure this has been covered in here ad nauseum, but here goes: i own several macs, ipads, iphones, etc. yesterday, i decided to upgrade my macbook to Lion so it will sync with all of my other apple products via icloud. however, the software on my macbook is only 10.5x. so to get to Lion and the App store download, you must first upgrade to Snow Leopard. no problem. so my friend has a macbook pro with snow leopard and loans me his disk. nope, wont work on my machine as although the machines are identical, mine is a couple of months older than his and therefore not a "pro" model so the software wont work on my machine (dumb apple decision #1). since Snow Leopard was pre-app store, it's not possible to download it from apple, you can only buy it retail. ok, no problem, so last night i drive down to the apple store. the place is packed as usual. i finally find a blue shirt and ask him where the snow leopard software is and...."oh actually we no longer sell our software at retail, the only way to get it is to order it online (from us only) and have it shipped to you". really? really? really? now i get that starting with Lion you can now download the system via the appstore. however, its now impossible to get to lion without snow leopard. and getting snow leopard is now as hard as spotting a snow leopard in the wild. how dumb is this decision???