OSX won't start!

Discussion in 'Mac Basics and Help' started by BStudley35, Jun 30, 2009.

  1. BStudley35 macrumors newbie

    Jun 11, 2009

    Well tonight, my brand new Macbook Pro started to get slow, and then it froze. So I turned it off, and switched to bootcamp.

    However, later, when I turned it back on, I got an error message saying "You need to restart your computer. Hold down the power button for several seconds."

    So I followed the directions, and everytime it starts, this error message appears.

    However, Windows 7 via bootcamp works perfectly fine! What is going on with my computer? Is the only way to get it fixed to bring it to the Apple store?

  2. windels macrumors regular


    Oct 12, 2008
  3. dmmcintyre3 macrumors 68020

    Mar 4, 2007
    Get your restore DVD that came with your MBP. Put it in the slot on the right side (or front of the old one) and hold down c after pushing the power button when the computer is off. Follow the instructions on the screen until it reboots in to Mac OS X. Run software update after that.

    PS: this is in the manual that came with your MBP if you need better instructions. It should be under troubleshooting.
  4. BStudley35 thread starter macrumors newbie

    Jun 11, 2009
    I followed your instructions and I then ran a hardware test using the install CD. As it turns out, there is a hardware issue and I am going to the Apple store to see what's up. The part which doesn't make sense to me is that Windows 7 works perfectly fine in bootcamp, and if there was a problem with the hardware in the computer itself, how could the faulty hardware work fine under one operating system and not the other?
  5. killerrobot macrumors 68020


    Jun 7, 2007
    Just curious, but how do you have Windows 7 installed? Beta? Tester? MS programmer?

    Also, when it restarts do you hear chimes or not?
    No chimes = doesn't pass self-check test on start up
    Chimes = does pass
  6. Objectivist-C macrumors 6502

    Jul 1, 2006
    If it's the hard drive, perhaps only the area holding the OS X partition has issues.
  7. BStudley35 thread starter macrumors newbie

    Jun 11, 2009
    I have Windows 7 straight from the Windows website; it's called the Windows 7 RC, or Release Candidate. You can download it from the microsoft website.

    As it turns out, you must be right. There is a hard drive failure on my computer, so Apple is giving me a brand new one for free. :)
  8. killerrobot macrumors 68020


    Jun 7, 2007
    Haven't been to microsoft's webpage for a long time. Good to know.

    Best of luck with the HD swap-a-roo.:)

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