OSX won't start!

[BStudley35]

Hello,

Well tonight, my brand new Macbook Pro started to get slow, and then it froze. So I turned it off, and switched to bootcamp.

However, later, when I turned it back on, I got an error message saying "You need to restart your computer. Hold down the power button for several seconds."

So I followed the directions, and everytime it starts, this error message appears.

However, Windows 7 via bootcamp works perfectly fine! What is going on with my computer? Is the only way to get it fixed to bring it to the Apple store?

Thanks,
Brendan

 

[windels]

maybe you've installed windows 7 over osx?

 

[dmmcintyre3]

Get your restore DVD that came with your MBP. Put it in the slot on the right side (or front of the old one) and hold down c after pushing the power button when the computer is off. Follow the instructions on the screen until it reboots in to Mac OS X. Run software update after that.

PS: this is in the manual that came with your MBP if you need better instructions. It should be under troubleshooting.

 

[BStudley35]

I followed your instructions and I then ran a hardware test using the install CD. As it turns out, there is a hardware issue and I am going to the Apple store to see what's up. The part which doesn't make sense to me is that Windows 7 works perfectly fine in bootcamp, and if there was a problem with the hardware in the computer itself, how could the faulty hardware work fine under one operating system and not the other?

 

[killerrobot]

Just curious, but how do you have Windows 7 installed? Beta? Tester? MS programmer?

Also, when it restarts do you hear chimes or not?
No chimes = doesn't pass self-check test on start up
Chimes = does pass

 

[Objectivist-C]

how could the faulty hardware work fine under one operating system and not the other?

If it's the hard drive, perhaps only the area holding the OS X partition has issues.

 

[BStudley35]

Just curious, but how do you have Windows 7 installed? Beta? Tester? MS programmer?

Also, when it restarts do you hear chimes or not?
No chimes = doesn't pass self-check test on start up
Chimes = does pass

I have Windows 7 straight from the Windows website; it's called the Windows 7 RC, or Release Candidate. You can download it from the microsoft website.

Objectivist-C;
As it turns out, you must be right. There is a hard drive failure on my computer, so Apple is giving me a brand new one for free.

 

[killerrobot]

I have Windows 7 straight from the Windows website; it's called the Windows 7 RC, or Release Candidate. You can download it from the microsoft website.

Haven't been to microsoft's webpage for a long time. Good to know.

Best of luck with the HD swap-a-roo.