The Otter case was highly recommended to me by the Att&T sales person so I got it. I will have to agree that it looks very rugged for phone protection. However, I'm not so sure how good it is for the phone user and phone volume. I did a test with a friend on the phone and there is a big difference in how well you hear with the Otter case on (not as well), and when it is removed (much better). There is also what appears to be a thin piece of paper "built in" to the Otter case where the ear piece is on the phone (in other words, where you hear the phone). I have no idea what that was for and common sense would say it can only diminish how well you can hear the phone. Right or wrong, I took this off and the volume improved greatly. I have no idea what purpose that paper thing served, but mine is now long gone.