Otterbox causing issues with touchID on iPhone 8

Discussion in 'iPhone Accessories' started by Glmnet1, Apr 1, 2018.

  1. Glmnet1 macrumors 6502a

    Joined:
    Oct 21, 2017
    #1
    My dad purchased a iPhone 8 and put it in an Otterbox Defender case. Now he says touchID doesn't work most of the time.

    Does it happen to everyone using that case? Anything he could do to help?
     
  2. Surratt14 macrumors member

    Surratt14

    Joined:
    Dec 6, 2017
    #2
    Try re doing the Touch ID with the case on. Should fix the issue.
     
  3. Glmnet1 thread starter macrumors 6502a

    Joined:
    Oct 21, 2017
    #3
    Sorry I forgot to mention, that was my first (and only) idea. He redid it twice but it's still not working.
     

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